Business Office Manager

Mirror Lake Village Senior Living Community, an Independent Living, Assisted Living, and Memory Care community, is seeking a Business Office Manager who will contribute to a culture of respect and inclusion, and is committed to providing exceptional quality care and service to join our dedicated team.

We are proud to offer the highest quality engagement, dining, and health support services, supported by a team that truly cares for our residents. We are always looking for compassionate, teamwork-oriented professionals who are passionate about making a difference.

This is more than a job. It is an opportunity to do meaningful work, build lasting relationships, and positively impact the lives of seniors every day. We seek individuals who are committed to not only supporting resident independence and dignity but also contributing to an empowering environment where residents and team members thrive. Every team member in a Brightwater Senior Living community embodies the mission of our company: to inspire hope and enhance the lives of our residents through the creation of an unparalleled experience.

Position Summary:

Perform community accounting functions (Payables, Receivables, Payroll) and general office and clerical duties. Support and perform general marketing duties. Directly oversee Receptionist.

Essential Job Duties & Responsibilities:

• Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary).
• Assist in educating and training employees through conducting new employee orientation and regular education and training classes, including all requirement of federal and state or provincial regulations.
• Directly oversee Receptionist duties, including but not limited to:
  • Completing monthly work schedule for Receptionist;
  • Assuring all clerical functions are performed correctly;
  • Arrange coverage of reception desk during break and lunch periods.
  • Graciously greet all visitors and politely assist them as necessary.
  • Promptly answer telephone, directing calls to appropriate persons or relaying messages.
  • Monitor resident call system and assure staff response (if call systems adjacent to reception desk).
• Perform Accounts Receivable duties, including but not limited to:
  • Completing resident move-in, intra-community transfer, move-out, and rental and service tier adjustment information;
  • Recording, prepare, and reporting deposits received from prospective residents;
  • Operates Point of Sale (POS) systems;
• Perform Accounts Payable duties, including but not limited to:
  • Entering invoices into company accounting system;
  • Completing and submitting check requests;
  • Completing credit card reconciliation;
  • Completing Deposit Refund Requests;
  • Distributing checks to vendors;
• Perform Payroll duties, including but not limited to:
  • Processing new employee paperwork, including assuring completion of employee file;
  • Assist new employee with timeclock setup;
  • Review timecard information for correctness, submit timecard information;
  • Approve timecards for Receptionists and Bus Drivers.
  • Distributing pay checks to employees;
• Assist in ordering activities supplies and arranging activities services, adhering to activities department budget.
• Assist with proper use of fitness equipment.  Promptly reports any apparent problems with fitness equipment.
• Assist in maintaining records of resident participation in activities as required by state or provincial regulations.
• Assist Sales & Marketing team, including but not limited to:
  • Fill-in touring responsibilities for prospective residents;
  • Covering the entering of prospective resident information into marketing contact system;
  • Maintaining the Tour Guide with current Rate Sheets and Suite Availability at reception desk.