Member Services Representative - Benefits 100% Paid by CU

Location: 924 Harmony Lane, Tupelo MS 38804

Hours: Monday - Friday, 8:15 AM - 5:00 PM

Brightview Credit Union is excited to welcome a dedicated and customer-focused Member Service Representative to our team at the Tupelo, MS branch. If you're passionate about providing exceptional financial service, assisting members in their financial journey, and being part of a supportive work environment, this role is a perfect fit for you.

Responsibilities:

• Member Engagement: Greet members warmly and create a welcoming environment, both in person and over the phone. Act as a primary point of contact for members, providing information on products, services, and account inquiries.
• Membership Management: Assist new and existing members with opening accounts, explaining account features, and helping with account maintenance to ensure members have access to the right financial solutions.
• Debit Card Support: Address member inquiries related to debit cards, including activation, replacements, and troubleshooting. Guide members through the process of reporting lost or stolen cards and unauthorized transactions.
• Form Handling: Process various forms and requests accurately and efficiently, such as address changes, account updates, and beneficiary designations.
• Account Maintenance: Ensure accurate and up-to-date member account information, including contact details, beneficiaries, and account ownership changes.
• Problem Resolution: Listen attentively to member concerns and provide effective solutions or escalate issues as needed. Strive to exceed member expectations in every interaction.
• Team Collaboration: Work collaboratively with fellow team members to provide exceptional member service. Support colleagues in achieving branch goals and maintaining a positive and cohesive work environment.
• Incentive Opportunities: Engage in incentive programs designed to reward outstanding performance and contributions to member satisfaction and business growth.

Skills and Qualifications:

• High school diploma or equivalent; some college coursework preferred.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong attention to detail and accuracy in handling financial transactions and member requests.
• Previous customer service experience, ideally in a financial institution or similar environment.
• Familiarity with banking software and technology, including online banking platforms.
• Ability to handle sensitive and confidential information with discretion.
• Problem-solving skills to address member inquiries and concerns effectively.
• Basic knowledge of financial products and services.

Benefits:

• Healthcare Coverage: Enjoy comprehensive healthcare coverage paid for by the credit union for you, including 100% paid medical, dental, vision, life, AD&D, and disability insurance.
• Retirement Planning: Participate in our 401(k) matching program to build your financial future.
• Work-Life Balance: Benefit from a consistent Monday-to-Friday schedule from 8:15 AM to 5:00 PM, allowing for weekends off.
• Paid Time Off: Recharge and rejuvenate with paid time off to maintain work-life balance.
• Federal Holidays Off: Spend quality time with loved ones on recognized federal holidays.
• Incentive Opportunities: Earn incentives through performance-based programs, recognizing your dedication and accomplishments.

If you're ready to embark on a rewarding career journey, offering a dynamic work environment and opportunities for personal growth, apply today to become a Member Service Representative at Brightview Credit Union. Join us in our mission to provide exceptional financial services and make a positive impact on our members' lives.

Brightview Credit Union is committed to diversity and is an equal opportunity employer, fostering an inclusive environment for all employees.

Job Type: Full-time

Benefits:

• 401(k) 6% Match
• AD&D insurance
• Bereavement leave
• Credit union membership
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee discount
• Health insurance
• Vison Insurance
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid time off
• Retirement plan

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Cash handling: 2 years (Required)
• Computer literacy: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) 6% Match
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Credit union membership
• Dental insurance
• Disability insurance
• Employee discount
• Financial planning services
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Prescription drug insurance
• Retirement plan
• Vision insurance

Application Question(s):

• Are you confident using Microsoft 365: Outlook, Teams, Excel, Word?

Experience:

• Cash handling: 2 years (Preferred)
• Banking: 1 year (Required)
• Customer service: 2 years (Preferred)

Work Location: In person

Salary : $14 - $15