Field Service Technician I

Location:

Saugerties, NY, US, 12477 NY Statewide, NY, US

Requisition ID: 18558

Join the WINNING TEAM at BRIGHTSTAR Global!

BRIGHTSTAR is seeking a Field Services Technician. The Field Service Technician is responsible for maintaining and servicing BRIGHTSTAR equipment at Retailer (customer) locations. Responding to dispatches and drives to customer locations normally within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

BRIGHTSTAR employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

• Company vehicle to take home for work use only (Field Services only)
• Medical benefits day one of being an BRIGHTSTAR employee
• 12 paid holidays plus 2 floating holidays per year
• 3 weeks of paid vacation per year, prorated first year
• 401K with employer match and 100% vested day one
• Company paid parental leave, life insurance, short term disability and long-term disability
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement
  
  

Responsibilities

The Field Service Technician is responsible for maintaining and servicing Brightstar equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

• Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation of Brightstar equipment.
• Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
• Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
• Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
  
  

Qualifications

Qualifications

• High school degree or GED equivalent required.
• 1 - 2 years of experience in a customer service-related position
• 1 - 2 years of experience in technical repairs
• Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly.
  
  

Skills Required

• Must be computer literate and have documented technical experience.
• Knowledge and understanding of AC/DC fundamentals.
• Knowledge of basic tools and experience using the tools is required.
• Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.
• Must be able to lift 50 pounds and able to stand a full shift.
• Ability to follow policies, procedures, and safety guidelines.
• Must be able to adapt to various jurisdictions and interface with compliance officers
  
  

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self
  
  

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $17.45 /hr – $23.27 /hr. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

Nearest Major Market: Kingston