Client Care Manager - Weekends

Requirements:

• Able to promptly manage and complete incomplete shifts.
• Capable of managing and filling callout shifts.
• Skilled in building and maintaining relationships with high-profile, private-pay, national accounts, and Bright Horizons cases.
• Maintain a professional demeanor.

Day-to-Day Responsibilities:

• Keep shifts available.
• Use systems to offer available shifts.
• Post upcoming shifts for clients promptly.
• Answer at least 85% of incoming calls.
• Return calls within 24 hours.

Qualifications:

• Valid CNA license preferred.
• Excellent communication skills.
• Ability to handle conflicts and make sound decisions.
• Strong knowledge of homecare regulations and company policies.

Hours Required for the Position:

• Friday to Monday, 5 p.m. to 6 a.m.
• No mileage reimbursement
• Two weeks PTO available