Program Manager

Overview

The Program Manager is responsible for overseeing the daily operations and service delivery of residential and community programs supporting individuals with developmental disabilities. This role ensures consistent regulatory compliance, promotes a positive organizational culture, and upholds the agency’s mission and values. Working closely with the Executive Director and leadership team, the Program Manager leads staff, coordinates individualized supports, ensures quality outcomes, manages risk, and supports strategic initiatives, census development, and operational growth.

Responsibilities

• Oversee daily operations of sponsored residential services within the assigned region, ensuring high-quality, person-centered care.
• Supervise and support regional program staff, including hiring, onboarding, training, evaluations, coaching, and professional development.
• Routinely monitor service delivery through on-site observations, documentation audits, and staff performance reviews to ensure program integrity and compliance.
• Ensure adherence to safety, health, licensing, and regulatory standards in all program environments.
• Act as a liaison among individuals served, families, guardians, community partners, and internal departments to coordinate care and service delivery.
• Identify and report incidents and potential risk situations promptly, ensuring timely and accurate documentation in compliance with regulatory requirements.
• Collaborate with leadership to develop and implement budgets, monitor census forecasts, meet financial targets, and manage claims authorization.
• Provide on-call support and respond to crises within the region to ensure continuity and quality of services.
• Implement and track corrective action plans and compliance measures across regional teams to resolve service gaps and improve outcomes.
• Represent the agency in professional meetings and community forums, promoting growth, public relations, and new business development.
• Participate in data-driven leadership and growth planning meetings to develop strategies that support recruitment, staff retention, census, and service expansion.
• Coordinate with other Program Managers to implement agency policy and revise protocols across residential service lines.
• Assist in developing and maintaining timely, transparent communication across program and leadership teams.
• Collaborate with the Executive Director and leadership team to support strategic goals, mitigate operational risks, and enhance service delivery.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in human services, social work, psychology, or a related field required.
• A minimum of two (2) years of professional experience supporting individuals with intellectual and/or developmental disabilities (IDD), or in a related human services discipline.
• Preferred: Experience in a supervisory, leadership, or program management role within the human services or disability services field.
• Valid driver’s license
• Ability to communicate verbally and in writing.
• Must have good organizational skills and attention to detail, proven supervisory skills, and be capable of working flexible hours
• Must be able to travel between service sites, staying overnight as necessary.