What are the responsibilities and job description for the Front Desk Coordinator/Medical Receptionist position at Brighton Vision Center?
We are looking for a pleasant experienced and dependable Front Desk Coordinator/Receptionist to add to our busy front desk patient care team!
As a Front Desk Coordinator, you will be the first point of contact for our company. Our Front Office Coordinator/Medical Receptionist’s duties include offering administrative support across the organization. You will welcome patients, coordinate front-desk activities, including answering phones, scheduling patients, call triage, data entry into patient charts, check-out, schedule appropriately, collect payments, verify insurance, schedule referred patients and referred out patients.
To be successful in this role, you should have:
- Pleasant personality, as this is also a customer service role
- Attention to detail, accuracy and a good memory
- Multitasking and prioritization skills are essential for this position
- Ultimately, the duties and responsibilities are to ensure the front desk welcomes patients positively and executes all administrative tasks to the highest quality standards
Responsibilities
- Greet and welcome patients as soon as they arrive at the office and check out/schedule follow up appointments, collect copay, refer out if necessary
- Answer, screen, schedule and/or forward incoming phone calls for our busy clinic
- Triage and schedule patients via phone and in-person with the appropriate sub specialist based on prior orders, traige or referral notes. Training provided but good memory and ability to use support resources a must
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate medical and scheduling information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Input patient demographic and insurance information into patient EMR accurately
- Verify medical insurance and request global authorizations
- Check-in and check-out patients for 4 doctors
- Perform other clerical receptionist duties such as electronic filing, scanning, photocopying, mailing and faxing
Skills
- Proven work experience as a Medical Receptionist using EMR in fast paced environment
- Professional attitude and appearance
- Solid written and verbal communication skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Excellent organizational skills
- Hands-on experience with office equipment (e.g. computers, scanners and printers)
- Ability to be resourceful and proactive if/when issues arise
- Customer service attitude with ability to deescalate if/when needed
- Proficiency in Microsoft Office Suite
- High school degree or equivalent
- Background screen necessary
Benefits
- Pay will be based on experience and skills and may fall outside of the estimated range
- 401K with 6% company match (after one year)
- Vacation pay (after 91 days but starts accruing on day one)
- Holiday pay (after 91 days)
- Profit Sharing (after one year)
- Priority Health group healthcare or DirectCare options available
Hours/Days
- 5 days per week needed: Monday-Friday approximate hours 8am-4:30pm
- No nights, weekends or holidays!
Job Type: Full-time
Pay: $17.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Free flu shots
- Free parking
- Health insurance
- On-the-job training
- Paid time off
- Paid training
- Retirement plan
- Uniform allowance
Work Location: In person
Salary : $17 - $23