What are the responsibilities and job description for the Trainer and On Call supervisor position at BrightCare HomeCare?
Job Title: Trainer on Call Supervisor
Location: Mandeville, LA
Company: BrightCare HomeCare
Job Type: Full-time
Position Overview:
BrightCare HomeCare is seeking a reliable and detail-oriented HR & Operations Support Specialist to join our team. This position plays a key role in supporting daily office operations, employee onboarding, and communication processes. The ideal candidate is organized, people-focused, and able to adapt to dynamic business needs, including providing weekend on-call coverage on a rotating basis.
Key Responsibilities:
During Office Hours (8:00 AM - 4:00 PM, 3 days per week):
Conduct interviews with potential candidates and assist in the hiring process
Facilitate new hire orientation, training, and onboarding activities
Maintain and organize employee records, including scanning and filing documentation
Answer and troubleshoot incoming calls and provide support to internal staff and external partners
Collaborate with management to identify staffing needs and improve workflow processes
Support administrative projects and assist with general office duties as needed
On-Call Rotation (Every Other Weekend, Saturday 8:00 AM - Monday 8:00 AM):
Respond promptly to phone calls requiring assistance or troubleshooting
Coordinate coverage for open shifts and step in to work shifts that cannot be filled
Communicate with staff and management to ensure smooth weekend operations
Qualifications:
High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration, Human Resources, or a related field preferred
Previous experience in HR support, scheduling, or administrative roles strongly preferred
Excellent communication and interpersonal skills
Strong problem-solving and multitasking abilities
Ability to remain calm and professional in fast-paced or urgent situations
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new systems
Work Schedule & Compensation:
In-office: 3 days per week, 8:00 AM - 4:00 PM
On-call: Every other weekend, from Saturday 8:00 AM through Monday 8:00 AM
Competitive pay based on experience, plus potential on-call compensation
If you're a motivated and organized individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. To learn more about this role and how you can make a difference with BrightCare HomeCare, please apply today.