What are the responsibilities and job description for the Case Manager & Benefits Specialist position at Bright Harbor Healthcare?
Bright Harbor Healthcare is seeking a Benefits Specialist/Case Manager for our CREST program, which provides mental health crisis care for the community. The ideal candidate will be detail-oriented, knowledgeable about benefits regulations, and committed to providing excellent service to our community.
Position Title: Benefits Specialist/Case Manager
Position Type: Full Time; 40 Hours/Weekly
Benefits Eligible: Yes; Full Benefits
Location: Toms River, NJ
Department: CREST
Responsibilities:
- Work as part of a multi-disciplinary treatment team, attending meetings and contributing to shared treatment planning.
- Communicate and collaborate with community resources and entitlement providers, documenting support in client records.
- Involve consumers in treatment planning and service delivery, ensuring their participation is reflected in notes and outreach.
- Provide direct care and crisis intervention, including de-escalation, supportive counseling, and timely documentation.
- Support consumers with daily living skills and assist with accessing basic needs such as housing, benefits, and entitlements.
- Monitor and assess clients’ emotional well-being, symptoms, behavior, and medication use, sharing findings with the team.
- Educate consumers and families on mental health, crisis management, conflict resolution, and life skills.
- Uphold consumer rights and dignity, maintaining confidentiality and respecting cultural and individual values.
- Bachelor's Degree in a health & human services field
- Experience with Crisis Intervention.
- Experience doing outreach with the SMI Co-occurring
- population, knowledge and awareness of homeless and community services available
- Valid NJ Driver’s license with less than 6 points.
- Full Benefits
- 12 Paid Holidays
- Sick Days
- Personal Days
- Days Accrued Vacation
- Medical/Dental/Vision
- Company paid Life Insurance and Long-Term Disability
- 403B Plan with Company Match
- Opportunities for training/education/Continuing Education Credits
- Opportunities for Public Loan Forgiveness
- Opportunities for Tuition Discounts from Participating Institutions