Student Success Coach

Why Work at BYU  

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.”

 

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work.

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

Job Description

Student Success Coach

Under the supervision of the Student Success Manager, the Student Success Coach ensures the effective and efficient operation of Student Success Center programs. Responsibilities include hiring, training, and supervising student employees (peer educators, mentors, and supervisors); collaborating with CE product managers and instructors; assisting with program assessment; and serving as a departmental liaison. The coach supports students in CE academic programs by promoting academic progress and course completion through coaching, goal setting, time management, and encouraging help-seeking behavior. The coach may also teach high school and university success courses and conduct workshops or seminars as needed.

What You’ll Do Is This Position

Student Success Center Operations

• Oversee daily center operations and ensure efficiency.
• Collect, analyze, and report usage, training, and satisfaction data.
• Prepare and distribute reports to stakeholders.
• Recommend and enforce center policies and protocols.
• Manage center communication channels and calendars.
  
  

Peer Educator and Mentor Program Supervision

• Recruit, hire, train, and supervise student employees in compliance with university policies.
• Conduct evaluations, manage discipline, and recommend raises.
• Develop and implement training content and track certification requirements.
• Schedule and mentor student employees, ensuring quality and service coverage.
• Stay current on best practices in academic coaching and student success.
  
  

Academic Coaching and Teaching

• Teach credit-bearing student success courses for high school and college students.
• Identify and support at-risk students through proactive outreach and intervention.
• Provide academic coaching sessions, individually and in groups, to promote goal setting and progress.
• Maintain records of coaching sessions, goals, and follow-ups.
• Coordinate academic success programs that foster student achievement and retention.
• Collaborate with instructors, success staff, and administrators to support student outcomes.
  
  

Interdepartmental Relations

• Serve as liaison with assigned CE entities and instructional design staff.
• Develop course learning materials and ensure timely feedback to stakeholders.
• Participate in committees, division responsibilities, and represent the manager as assigned.
  
  

Other Duties

• Perform additional duties as assigned by the Student Success Manager.
  
  

Required

What qualifies you for this role:

• Bachelor’s degree and at least one year of supervisory experience; prior experience teaching, tutoring, or conducting workplace training required, or the equivalent combination of both education and experience.
• Current secondary teaching certificate and/or coaching credential or be willing to gain credentials within a year of hire.
  
  

Preferred

• Master’s degree and at least three years of supervisory experience, with previous experience in K-12 or higher education, teaching/tutoring or workforce training preferred. Prior experience in peer coaching/mentoring is highly desirable.
• Experience with multi-cultural, first-generation, or other at-risk student groups.
  
  

What We Offer In Return

In addition to our competitive pay structure, this position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Excellent work-life balance: 13 paid holidays 22 days paid vacation 12 sick days, accrued annually
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits for employees and eligible family members
• Access to athletic facilities
• Excellent medical/dental benefits
• Short/long-term disability benefits
• Paid parental and maternity leave
• Wellness Program
• Free on-campus parking
• Free UTA passes for employees, spouses, and qualified dependents
• Discounts at the BYU Store and for many events at BYU
  
  

Pay Grade: 51

Typical Starting Pay: $59,000 - $75,500

• If the job has a post-end date, the last day to apply is the day before. If the job doesn’t have a post-end date, the job could close at any time on any day**
  
  

Required Documents

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!