Engagement Specialist Manager

Weekdays, 1st shift!

Job Summary

Provides oversight and direction to ensure outreach, engagement, assessment, and person-centered treatment planning for individuals enrolled. Oversees and directs enrollee integrated assessment, person centered care plans, and community services/needs to support delivery of treatment for new enrollees with serious mental illness, co-occurring disorders, and substance use disorders in collaboration with the interdisciplinary team and BHCP staff. Carries caseload and completes engagement process with enrollees.

Essential Job Functions

• Adheres to all applicable state and federal regulations; ensures compliance with the organization’s policies and procedures, code of conduct, and all applicable regulatory requirements.
• Directs and supervises assigned staff.
• Oversees and manages direction of outreach, engagement, assessment, and person-centered care planning activities for new BHCP enrollees.
• Oversees and ensures all outreach processes such as phone calls, emails, appointment cards, and utilization of electronic health record (EHR) systems to locate new enrollees are being completed.
• Gathers new enrollee information to then outreach and engage in BHCP.
• Monitors and reviews daily assignments, ad hoc, and urgent referrals for outreach with management.
• Serves as active participant and member of BHCP Quality Improvement committee.
• Tracks assessment completion, care plan completion and engagement timelines.
• Navigates network of community-based services and information with enrollee, as needed.
• Maintains monthly discharge tracker for new members who decline services in order to report to management.
• Completes assignments and warm handoffs to care team once member has completed an assessment for continued care coordination with BHCP.
• Maintains caseload of members and provides support and care coordination until hand off to the care coordinator/care team at BHCP.
• Plans, discusses, and implements quality assurance monitoring for all engagement and care coordination processes.
• Oversees development and implementation of engagement processes to facilitate efficient and effective workflows with BHCP care coordination teams.
• Completes needed referrals as part of assessment and care planning process and maintains responsibility for recruitment and engagement activities involving enrollees.
• n collaboration with BHCP interdisciplinary team, identifies cultural and linguistic needs and preferences and delivers person-centered care based on needs.
• Reviews and focuses on Health-Related Needs Assessments and services needed and communicates needs to BHCP teams.
• Facilitates bi-weekly ad hoc engagement meeting.
• Provides training to staff as needed related to engagement workflows.
• Provides daily oversight and support and weekly formal supervision to staff.

Qualifications, Experience and Education

• Bachelor’s degree in related field.
• Valid driver’s license with daily reliable transportation and appropriately insured vehicle. Registry of Motor Vehicle (RMV) check.
• 2 years of supervisory experience.
• 3 years of experience in community based behavioral health support programs preferred.
• Prior experience with accessing local resources, navigating health, behavioral health and /or substance use treatment systems preferred.
• Prior experience providing person-centered care coordination and care management to adults with mental illness and substance abuse disorders.
• Prior experience with assessment tools and treatment planning.
• Excellent supervisory skills to manage communications, documentation, time management, and organizational needs.
• Strong skills working with EHRs for documentation and data reporting.
• Ability to be flexible to respond to program scheduling needs.
• Ability to use spreadsheet software for tracking and reporting purposes.
• Ability to proactively work with a wide variety of people and personalities in a team-based environment.
• Ability to successfully perform community-based outreach and represent agency in professional manner.