Patient Service Representative

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities. Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs.Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. Does this describe you? Then please consider joining our incredible team!Connecting People with PossibilitiesMission: Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential. Summary: The Patient Support Specialist/Service Representative provides essential administrative support to all Bridgewell clinics, ensuring the smooth and efficient operation of front-office functions and delivering exceptional service to patients and clinical staff.Schedule: Monday-Friday 9:00am-5:00pm (40 hours per week)Essential Duties & Responsibilities:Make daily medication and therapy appointment reminder calls for all clinics. Collect any applicable co-payments from patients at the time of the reminder call and record receipt of payment in the EHR.At the time of the reminder call, verify patient's current information such as address, phone number, emergency contacts, insurance coverage and other key data and ensure updates are entered as necessary in the EHR.Inform Patient Care Coordinators (PCCs) of any cancellations or rescheduling needs that arise from the reminder calls.Assist Clinic Support Specialist (CSS) in the data input related to the MID program as needed.Provide support to the PCCs and CSS with scanning.Rotate to provide coverage in Bridgewell's other Outpatient Behavioral Health Clinics as needed. Demonstrates the core philosophy of universal supports by embracing Bridgewell's core values: dignity, respect, caring, integrity, safety and wellnessMaintains core training certifications including FA/CPR, PABC and all other mandatory training courses based on Bridgewell's policies and procedures.Other duties as assigned.Other duties as assigned by supervisor.Required Education/Experience:A minimum of a High School diploma is required. Previous experience working in a medical setting is highly preferred. Bilingual preferred.Skills and Abilities:Ability to solve problem effectively and possess excellent organizational skills.Strong working knowledge and experience with Microsoft Word, Excel, required. Candidate should demonstrate the ability to act as a team player, and communicate effectively with a multi-disciplinary team.Excellent written and verbal communications skills. Ability to work as a cohesive team member with other inter-disciplinary team members Excellent organizational skills and the ability to multi-taskMust be detail orientatedExcellent customer service skills; Ability to interact with patience and sensitivity in all contact with individuals.Computer literacy to include ability to proficiently use Microsoft products and web-based applications supported by the agency. Competent in technology including the ability to use proficiently different EMR systems.Must have a current US driver's license and one year of driving experience.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this job, the employee: Prolonged periods sitting at a desk and working on a computer.May occasionally climb stairs and lift up to 25 pounds. The employee must be able to travel off-site to program locations if needed.Ability to be certified and maintain such certification, in PPS, PABC Tier 1 and 2, medication administration, First Aid/CPR and any other certification/training required based on program needs and Bridgewell policies and procedures.Bridgewell offers:Excellent health benefits-medical, dental, vision. We believe our benefits package is one of the most competitive.Generous paid time off includes your birthday (that's right, we even give you your birthday off!)A collaborative work environment that values new insight and personal contributionsWith over one hundred programs in the North Shore, Lowell, and Merrimack Valley we provide excellent opportunities for training and development.Additional compensation for on-call rotationsOpportunities for professional development and growthWhy Should You Apply: If the top benefits alone don't sway you, our compassionate and collaborative work environment should! Bridgewell is committed to training and developing staff and provides opportunities for you to have a positive impact on the work you do.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.Requires acceptable CORI results according to Bridgewell policy.Bridgewell is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.The pay range listed for this position is the hourly rate range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, or other applicable factors permissible by law.

Salary : $21