Bellperson/Hospitality Host

Description

ABOUT OUR COMPANY

Dawn Ranch is a natural preserve and boutique resort hotel nestled riverside at the edge of Guerneville in Sonoma’s wine-rich Russian River Valley. The historic cottage-style hotel and event venue offer a unique Sonoma wine country escape among 22 acres of ancient giant redwoods, native meadows, and vintage apple trees. The resort also features a full service spa as well as a variety of unique wellness and outdoor experiences including kayaking, yoga, meditation, and bird-watching. Dawn Ranch’s food program balances elevated cuisine with casual excellence, from fine dining at the Lodge to rustic picnics guests can enjoy while exploring Sonoma County. Local ingredients from the fertile valley make our varied cuisine an emerging staple of Northern California fare. Dawn Ranch is the perfect destination to co-create luxury and inspiration in Sonoma County.

This is a seasonal role.

About The Role

A Bellperson/Hospitality Host welcomes our guests with a smile and a helping hand. Working closely with the Front Desk, Management, and other hotel departments, they are primarily responsible for welcoming all guests to our Boathouse activity area. The Bellperson assists with the distribution of guest amenities including kayaks, river floats, and safety equipment. But most importantly, interacts with guests to provide a wonderful hotel experience. A Bell person is responsible for ensuring their work area is presentable at all times.

Essential Duties

• Be able to greet guests upon arrival and assist with activity equipment
• Be able to stay updated on information about the hotel and local area, including directions, transportation, and recommendations to restaurants/attractions.
• Be able to coordinate with hotel departments to ensure guests’ needs are met.
• Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 80 pounds.
• Ability to stand, sit, or walk, for an extended period or for an entire work shift.
• Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  
  

Specific Requirements Of The Role

• Greet all guests in the welcome areas of the boathouse or lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.
• Escort guests checking in to their accommodations, or provide guests activity equipment following hotel procedure.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Identify and explain guest room features to include use of such as air conditioning/heat units and thermostat controls, telephone, television, clock radio, guest services directory, mini bar, in room safe, lights, bathroom amenities, valet/laundry services, door lock.
• Identify and explain activity safety equipment and procedures to guests.
• Monitor and maintain cleanliness of the storage areas and equipment daily.
• Additional duties as assigned.
  
  

Qualifications

• Proven experience in customer service.
• Excellent interpersonal skills to interact with guests
• Hotel Experienced preferred.
• Good physical condition and ability to lift and transport luggage.
• Flexibility in scheduling to work various shifts; weekends and holidays when needed.
  
  

The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.