What are the responsibilities and job description for the Analyst, Forecasting position at Bridgecrest Acceptance Corporation?
What’s Under the Hood DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. That’s Nice, But What’s the Job? In short, You will be responsible for developing and maintaining accurate forecasts for our contact center, helping drive staffing, planning, and strategic decision-making across our loan servicing operations. In long, you will be responsible for: Build, maintain, and enhance short-term and long-term forecasts using various forecasting techniques, historical trends, and data-driven judgment. Partner with operational leaders and cross-functional teams to gather requirements, understand business drivers, and ensure forecasts align with broader contact strategy initiatives. Analyze omni-channel volume patterns (calls, texts, chats, etc.) to detect trends, anomalies, and emerging behaviors that impact service delivery. Evaluate forecasting accuracy through variance analysis and recommend improvements to forecasting models and operational strategies. Ensure consistent, accurate reporting and data integrity across all forecasting and analytics outputs. Recommend and implement data-based strategy changes that improve efficiency, staffing accuracy, and overall contact center performance. Contribute to the development of automation, tooling, and scalable reporting processes. So What Kind of Folks Are We Looking for? Excellent verbal and written communication skills. You can translate complex data into clear insights for a wide range of audiences, including senior leadership. Analytical and curious. You love digging into data, asking questions, and understanding the “why” behind the numbers. Management material. We’re looking for someone who can grow, lead initiatives, and build influence across the organization. Passionate and goal-oriented. You aim high and push yourself to exceed expectations. Entrepreneurial spirit. You embrace innovation, challenge assumptions, and continuously seek ways to improve processes and outcomes. Strategic thinker. You have a future-focused mindset and bring an analytical, solution-oriented approach to your work. Operate autonomously. We don’t micromanage. You take ownership, drive your own work, and deliver high-quality results independently. Agile in a fast-paced environment. We move quickly. You thrive in an environment that’s always evolving. The Specifics: 1 years in forecasting, analytics, workforce management, or related analytical roles Strong verbal and written communication skills. Bachelor’s degree or equivalent hands-on experience. Experience partnering across departments and building strong working relationships. Nice to Haves. Experience with Genesys or other contact center platforms. Workforce management or call center analytics experience. Financial services industry experience. SQL or Snowflake experience. Python experience (pandas, NumPy, forecasting libraries, automation, etc.). Experience with BI tools (Tableau, Power BI, etc.). So What About the Perks? Perks matter We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week. Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well… money matters! Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment! At the DriveTime Family of Brands, we don’t just sell cars - we create opportunities, improve lives, and have fun doing it. Through DriveTime, Bridgecrest, SilverRock, and GoFi, we’re shaking up the pre-owned car industry with fresh ideas, cutting-edge tech, and over 20 years of know-how. From matching the right customer with the right vehicle to making financing simple, we put people in the driver’s seat - literally. We’re headquartered in Tempe, AZ, and Dallas, TX, but our impact stretches nationwide. No matter where you are, you’ll find a team that works hard, laughs often, and celebrates big wins together. Think career growth with a side of camaraderie, innovation, and plenty of high-fives. If you’ve got DRIVE, love solving challenges, and want to make a real impact, your next adventure starts here. Buckle up - your career journey with us is about to take off! #LifeatDriveTime Hey Job Seekers: We want to make sure you’re safe while looking for your next opportunity with the DriveTime Family of Brands. We have been made aware of scams out there where people are pretending to be recruiters from our team. These scams might offer fake jobs, ask for your personal info, or even request payment, none of which is legit. Here’s what you need to know: We never charge fees at any point during hiring. Official emails from us will come from @drivetime.com or through our virtual assistant Emma olivia.alerts@paradox.ai. Job offers are only made after a formal interview and from an actual employee of DriveTime Family of Brands. How To Stay Safe: Don’t share your info with anyone who hasn’t been verified. If something feels off, reference the above to make sure you are communicating with our team. Apply through our official careers page: Careers. Don't share any banking information with anyone via a message or text. Thanks for keeping an eye out and helping us keep the DriveTime Family safe!
