Strategy & Operations - Customer Operations

Location: Boulder, CO

Type: Full-Time

Bridge radically simplifies accepting insurance for virtual care clinics, enabling them to offer patients insurance-covered care within a matter of weeks. By utilizing Bridge, virtual care clinics can tap into nationwide insurance coverage, leverage patient-facing and back-office technology specifically designed for virtual care workflows, and benefit from comprehensive revenue cycle management.

Bridge is already scaling rapidly and supports clinics across a broad range of specialties. It is led by a team of seasoned healthcare experts with extensive experience across virtual care clinic operations, insurance contracting, and revenue cycle management. Backed by leading investors including General Catalyst, Andreessen Horowitz, Thrive Capital, Khosla Ventures, Greenoaks, and Mischief.

Bridge is hiring a Strategy & Operations - Customer Success to support and scale our telehealth clinic partners. You’ll be the operational backbone ensuring seamless onboarding, growth, and problem solving with our partners, helping virtual health clinics grow.

This is a highly cross-functional, high-visibility role partnering across the company to translate operational insights into scalable processes, clear decisions, and exceptional partner outcomes. You will dive into day-to-day execution while also stepping back to analyze trends, improve workflows, and drive continuous improvement.

We’re looking for someone who is methodical, moves quickly without compromising accuracy, loves solving ambiguous problems, and can build trust with both internal teams and external clinic operators. 

Responsibilities

• Lead end-to-end onboarding for new clinic partners, ensuring a fast, accurate, and seamless launch on Bridge.
• Serve as the primary operational contact for partners, resolving issues quickly and driving strong, long-term relationships.
• Improve internal processes by identifying bottlenecks and implementing scalable, efficient workflows in partnership with Product, Engineering, Clinical, Provider Ops.
• Execute hands-on, high-quality work across onboarding, support, and partner operations to maintain exceptional accuracy and professionalism.

• 5 years of consulting, strategy, operations, or bizops experience (healthcare strongly preferred).
• Collaborative, eager to partner across the organization to drive impact
• Proven ability to own projects end-to-end and deliver outcomes with minimal oversight
• Strong analytical and problem-solving skills; comfortable working with data, models, and operational metrics.
• Organized, detail-oriented, and reliable; you move fast without making mistakes.
• Comfortable with ambiguity and scrappy, startup-style execution and knows when to ask for help

• Experience with virtual care, revenue cycle, or healthcare operations.
• Familiarity with CRM, project management, BI tools (HubSpot, Notion, Hex, Retool, etc.).
• Experience working directly with customers or external partners.

• Someone who wants a purely strategic role with little personal execution. This job requires rolling up your sleeves.
• Someone who thrives only with perfect processes. You need to be comfortable building structure in ambiguous environments.

• Be a foundational member of a company revolutionizing how clinics interact with insurance; partnering directly with clinic leaders
• Direct impact on patient access, clinic sustainability, and affordability of care.
• Strong support from leadership and investors; a culture that values experimentation, clarity, and doing the hard stuff right.
• Competitive compensation equity, benefits typical of Series A healthtech companies.

Our preference is for candidates who can join us in-person in Boulder, CO. Our ideal weekly schedule is 3 days in-office, 2 days remote.

Base Salary: $75-110K