Junior Technical Account Manager

The Bridge team is seeking a Junior Technical Account Manager who will be responsible for supporting technical strategies that will drive client satisfaction and campaign performance. This Junior TAM role will provide technical support for client campaigns, working with internal stakeholders to optimize and troubleshoot; propose solutions to opportunities presented while bridging the gap between customers and support teams to solve customer needs, advocate for customers, and provide solutions and manage the completion of all client requests.

Essential Responsibilities:

• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements as it relates to client campaigns
• Communicate and collaborate with internal teams regarding campaign delivery data pertinent to client and business goals
• Efficiently managing client Insertion Order data within our sales tools
• Development of client audience creation request submissions within our system
• Support and advocate on day-to-day inquiries and requests to improve efficiency and value in the use of Bridge’s platform
• Provide product department/developers with customers’ feedback to help identify potential new features or products
• Work with the product team to ensure that proprietary platform development aligns with client requests and requirements
• Serve as a trusted technical advisor for our clients and help them achieve strong technical use of the Bridge’s products and platform
• Ensure proper internal tools are utilized for the lifecycle of campaigns from flawless launch through timely billing
• Become the subject matter expert on the Bridge platform and services in order to train, consult, and field questions from our customers
• Advocate for the needs of our customers and raise critical customer concerns internally and mobilize resources to resolve issues; monitor product usage and provide actionable insights and recommendations on opportunities for improvement
• Understand the needs, growth opportunities, and pain points of specific accounts and partner with sales, product, and operations to recommend solutions to spur account growth
  

Desired Skills, Education, and Experience:

• Bachelor’s degree, ideally in Business Management, Marketing, or similar field
• At least 2 years of relevant experience in digital marketing with an agency, brand, and/or top online publisher required
• Highly proficient in Excel; familiarity with JIRA and Google Analytics
• Excellent time management and project planning skills
• Proven track record of managing multiple projects simultaneously
• A critical thinker with top-level problem-solving skills
• Able to analyze data and provide insights
  

This is a remote/work-from home role with a salary range of $60,700-$67,000 per year.