What are the responsibilities and job description for the Leasing Specialist position at Bridge Homes?
Make an impact
We are looking for a Leasing Specialist who is passionate about providing excellent customer service, achieving leasing goals, and maintaining high occupancy levels across our properties. The Leasing Specialist will play a key role in marketing, leasing, and resident retention efforts within the market. This role requires a strong sales mindset, excellent communication skills, and the ability to build strong customer relationships.
- Maintain a 70–75% closing ratio while providing an exceptional leasing experience.
- Utilize strong phone communication skills to pre-rent homes to prospective residents while delivering outstanding customer service.
- Set and achieve monthly sales goals, retention targets, and occupancy goals as defined by Bridge Homes management.
- Actively monitor vacancy rates and prioritize efforts to minimize marketing downtime.
- Assist in rental rate and concession setting for the market.
- Complete Comparative Market Analyses (CMAs) as needed.
- Review and create property descriptions and implement marketing strategies to promote available homes.
- Partner with the Senior Property Manager to support resident retention efforts, including follow-ups, renewals, move-in checklists, and tenant communication.
- Assist in collecting supporting documents and processing applications.
- Conduct daily prospect follow-ups and input feedback into Rently.
- Collaborate with Property Managers and Maintenance teams on monthly rent-ready inspections.
- Provide a high level of customer service during move-in orientations and renewal inspections.
- Follow Bridge Homes policies and procedures and ensure compliance with Fair Housing, state, and federal laws.
- Perform other duties and special projects as assigned.
What You Should Bring
- Proven sales or leasing experience, with strong knowledge of closing techniques and customer service best practices.
- Ability to consistently achieve or exceed leasing goals and occupancy targets.
- Excellent communication, organizational, and problem-solving skills.
- Strong attention to detail and ability to manage multiple priorities effectively.
- Proficiency in CRM systems or property management platforms (such as Rently).
- Knowledge of Fair Housing regulations and compliance standards.
- Ability to work both independently and collaboratively with cross-functional teams.
- Flexibility to work in a hybrid environment, with up to four days per week in the office as required.