Field Applications Engineer

https://jobs.gusto.com/postings/bridge-appliances-inc-field-applications-engineer-81d5860b-4e8b-4a2c-850a-96304aa718e8

Location: Hybrid in the Boston, MA Metro Area (Field work within ~1 hour radius)  

Type: Full-time 

About the Role 

You'll be the person who takes our robotic kitchen appliances from the warehouse to a fully functioning commercial kitchen — and then makes sure they stay running. You'll own everything from site design to installation to remote diagnostics and on-site repair. This is a ground-floor role at a 20-person robotics startup with a clear path to building and leading your own team. 

We're looking for someone who is sharp enough to eventually design the system, but humble and gritty enough to be the one turning wrenches right now. If you've come from a larger consulting or field engineering background and you're ready to own something end-to-end at a fast-moving company, this role was written for you. 

This is a remote position that requires applicants to live within the Boston Metro area to service customers within a 60-mile radius of Boston with occasional travel to our corporate offices in Portsmouth, NH.

Your First Year 

This role has a deliberate arc: 

Ramp (first few weeks): You'll start on our assembly line. You'll build our product with your hands, learn it at the component level, and understand exactly how and why it works before you're responsible for deploying and servicing it in the field. The right candidate will see this as an advantage, not a detour. 

Builder Phase: You'll move into our Boston service center as your home base. You'll own implementations and service calls largely solo — designing kitchen integration layouts, executing installs, and being the person who gets called when something breaks. You'll be writing the playbook as you go. 

Growth Phase: As volume increases, we'll hire a field technician to relieve the on-site load. You'll step into process design, business systems development, and team building — managing and growing either a service technician team or an implementations team, depending on where your strengths take you. 

What You'll Own 

Implementation & Deployment 

• Design physical kitchen integration layouts tailored to each customer's space and workflow 
• Manage installations end-to-end, from pre-site survey through go-live and training 
• Coordinate directly with restaurant operators and kitchen managers throughout the process 
• Own the project timeline and customer communication 

Field Service & Support 

• Be the first call when something goes wrong — remote troubleshooting, on-site repair, and everything in between 
• Manage RMA processing, warranty cases, and service documentation 
• Field work is primarily within a 1-hour radius of Boston; some regional or overnight travel may be required as we grow 

Documentation & Team Building 

• Write and maintain technician manuals, installation guides, and service SOPs from scratch 
• As the company scales, hire, train, and lead a team of service technicians or implementation specialists — the direction is yours to shape 

What We're Looking For 

Must-haves: 

• Bachelor's degree in Engineering, Mechatronics, Robotics, or related STEM field. 
• 2–4 years of experience in consulting, field engineering, technical services, or systems integration — ideally at a larger firm where you learned structured problem-solving and client management 
• Demonstrated hands-on mechanical or electrical skills: small engine repair, robotics, electromechanical systems, computer hardware, or similar. This needs to be something you can show us, not just tell us. 
• Comfortable owning a customer relationship from day one — not just fixing things, but representing the company with professionalism and genuine enthusiasm 
• Demonstrated comfort with ambiguity and an ability to make good decisions without a playbook 
• Ability to lift 80 lbs regularly and work weekends when the job demands it 

Strong differentiators: 

• Experience developing business logic or intermediary curated data layers with SQL or Python 
• Experience in food service, commercial kitchen equipment, or hospitality technology 
• Prior experience writing technical documentation or SOPs 
• Exposure to robotics or electromechanical systems 
• Early-stage startup experience 

Who You Are 

• Ownership mentality. You take pride in the work and care about outcomes — not because someone is watching, but because it matters to you personally. 
• Calm under pressure. Things will go sideways sometimes — that's the nature of live kitchen environments. You're the kind of person who takes a breath, assesses the situation, and gets it sorted. 
• Self-directed. You thrive when given autonomy. You're comfortable charting your own course and don't need a lot of structure to do great work. 
• Builder mindset. You get genuinely excited about creating something from scratch — whether that's a process, a system, or a team. You see the blank page as an opportunity.

Salary

$85,000 - $115,000 per year