What are the responsibilities and job description for the Insurance Customer Service Representative position at Brian Finan Agency?
Job Overview
We Are Looking for people who want to grow to the next level:
“We're proud to be one of the highest-performing State Farm agencies in Colorado. We put serious effort into training, coaching, technology, and growth—and that's why our team keeps getting bigger.
If you like helping people, staying organized, and being the trusted person customers count on, we'd love to meet you. We're looking for someone with energy, ownership, and a drive to get better every day.”
What Does Success In This Agency Look Like:
- Consistent Inbound activity
- Strong phone skills
- Fast, accurate responses and strong attention to detail
- Personal accountability
- Coachability
- Desire to improve every day
- Problem-solving ability
We Are Looking For Somone Who:
- Is willing to be coached
- Has a growth mindset
- Enjoys helping people and providing a great customer experience
- Wants a long-term career, not just a job
- Is comfortable working in a fast-passed, high-expectation environment
Salary Range: $55,000.00 - $100,000.00 per year
Benefits
Annual Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Training and Development Courses
Bonuses
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- 1 or more years of State Farm experience
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- A Property & Casualty insurance license is required.
- Customer-Facing role experience
Responsibilities
- Help Individuals and families protect what matters most
- Answer Inbound calls and help our customers with their insurance needs.
- Set and keep appointments
- Participate in training, role play, and coaching
- Continuously improve your consultative insurance skills
About Us
Our Agency is one of the highest-performing State Farm agencies in the country and number 1 in Colorado. In May of 2026 we wrote 750 policies. We invest heavily in marketing, training, coaching, technology, and professional development. Our team is growing because our expectations are high and our people continue to improve, showing us there is no cap on what we can achieve as an agency.
If you are looking for a comfortable sales job where you can check your email, make a few calls, and collect a paycheck, this is not the opportunity for you.
We are headed for #1 State Farm agency in the country!
If you are competitive, coachable, growth-oriented, and want to become one of the best sales professionals in the industry, keep reading.
Benefits:
Vacation & Paid Time Off, 401K Plan, Paid HolidaysSalary : $55,000 - $100,000