What are the responsibilities and job description for the Licensed Insurance Customer Service Representative position at Brian C Knight Insurance Agency?
Welcome to Brian C Knight Insurance Agency, where we prioritize creating an inviting atmosphere for both our clients and employees. Situated in the heart of Columbia, South Carolina, we are actively searching for a dedicated and positive Licensed Customer Service Representative to join our vibrant team. We pride ourselves on fostering a supportive environment where each team member plays an essential role in enhancing our service quality. In this role, youll be the face of our agency, tending to client needs with professionalism and empathy. We are looking for someone who is not just a problem solver but also a proactive communicator who can navigate complex situations with ease and a smile. As a local agency, our commitment to the community is paramount, and your role will be pivotal in maintaining and strengthening these valuable connections. If you are driven by a passion for service and thrive in a dynamic, client-focused environment, we would love to hear from you!BenefitsAnnual Base Salary Bonus OpportunitiesPaid Time Off (PTO)Mon-Fri ScheduleCareer Growth OpportunitiesRetirement PlanResponsibilitiesCustomer Engagement: Provide exceptional service by addressing client inquiries and resolving issues efficiently.Policy Assistance: Assist customers with understanding policy details and processing changes as required.Claims Handling: Facilitate the claims process by guiding clients through the necessary steps and ensuring their questions are answered.Relationship Management: Develop and maintain positive client relationships to encourage loyalty and satisfaction.Feedback Collection: Gather client feedback to improve service offerings and address areas of improvement.Information Update: Keep customer information and records up-to-date, ensuring accuracy and compliance with agency regulations.RequirementsLicensing: Active insurance property and casualty license preferred.Experience: Previous experience in a customer service role, especially within the insurance industry, is highly desirable.Communication Skills: Exemplary verbal and written communication skills are essential.Problem-solving Ability: Strong analytical skills to effectively address and resolve customer concerns.Customer Orientation: A genuine passion for meeting and exceeding customer expectations.Team Collaboration: Ability to work cohesively as part of a dedicated team, fostering a positive environment.Organization: Must demonstrate strong organizational skills and attention to detail.Local Knowledge: Familiarity with the Columbia, South Carolina area is a significant advantage.
Salary : $40,000 - $50,000