What are the responsibilities and job description for the Insurance Customer Service Representative position at Brewster & Shuster?
Job Summary
Join our team as an Insurance Customer Service Representative, where your enthusiasm and communication skills will drive exceptional client experiences. In this role, you will interact with both clients and insurance companies.
Duties
- Respond promptly and professionally to inbound customer calls, addressing inquiries about policies, claims, billing, and coverage options
- Assist clients with policy changes, updates, cancellations, and new applications through clear and effective communication
- Provide outstanding customer support by troubleshooting issues
- Enter accurate data into the company’s computer systems
- Conduct outbound calls to follow up on policy renewals, surveys, or client feedback to enhance service quality
- Maintain organized records of customer interactions, transactions, and account details with strong attention to detail
- Demonstrate excellent phone etiquette and communication skills to foster positive relationships with clients from diverse backgrounds
Experience
- must be proficient in excel and Microsoft office products
- Proven ability to handle multiple tasks efficiently while maintaining high-quality service standards
- Excellent written and verbal communication skills in English
- Experience in the insurance field, preferably medical and/or life insurance
- Licensed medical or life insurance broker a plus
We value energetic professionals who thrive on helping others while developing their career in the insurance industry. This is a paid position designed for motivated individuals eager to make a positive impact through outstanding communication and organizational excellence.
Pay: $22.00 - $30.00 per hour
Benefits:
- Flexible schedule
- Work from home
Work Location: Hybrid remote in Providence, RI
Salary : $22 - $30