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Position Purpose
The Environmental Services Coordinator provides day-to-day leadership and operational support for the Environmental Services Department. This position is responsible for coordinating the daily activities of housekeeping, homemaker, and laundry staff while ensuring quality service, efficient operations, and exceptional customer service. The Coordinator oversees employee scheduling, training, performance management, and workflow while serving as the primary point of contact for the Environmental Services Help Desk, work order management system, purchasing support, and departmental administrative functions.
Key Responsibilities/Duties
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Provide day-to-day leadership, direction, and support for Housekeepers, Homemakers, and Laundry Aides.
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Coordinate staffing assignments and maintain employee schedules to ensure appropriate departmental coverage and quality resident service.
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Recruit, onboard, train, coach, and mentor Environmental Services staff.
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Conduct employee performance evaluations, provide ongoing performance feedback, and address employee performance concerns through coaching and progressive discipline as appropriate.
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Monitor quality standards and conduct routine inspections to ensure departmental expectations, infection prevention practices, and regulatory requirements are consistently met.
Serve as the primary contact for the Environmental Services Help Desk by receiving, prioritizing, and responding to maintenance, housekeeping, laundry, and custodial requests. Responds to Help Desk calls received through the designated mobile application and returns calls promptly when unavailable.
Manage the work order system, including entering, assigning, tracking, updating, and closing work orders.
Coordinate communication between Environmental Services, residents, and other departments regarding service requests.
Process Environmental Services billing, including coding invoices and resident charge entries.
Assist with purchasing, inventory coordination, and billing associated with remodeling and capital improvement projects as assigned.
Maintain department records, reports, and other administrative documentation.
Promote excellent customer service and positive relationships with residents, visitors, and team members.
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The most significant duties have been included in this description. This does not preclude the assignment of occasional additional or developmental duties. The organization reserves the right to modify this job description as needed to accurately reflect duties assigned.
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