Guest Care Agent

Minimum Skills and Abilities Required:

• Listens to and understands information and ideas presented through spoken words
• Adds, subtracts, multiplies, or divides quickly and correctly
• Speaks clearly so that it is understandable to a listener
• Reads and understands the information and ideas presented in written English
• Able to cope with stressful customer interactions
• Recognizes when something is wrong or likely to go wrong
• Demonstrates knowledge of principles for providing customer service and quality standards
• Recognize other’s reactions and understand why they react the way they do
• Sees details of objects at a close range
• Uses abdominal, back and leg muscles to support the body continuously over 10 hours without fatiguing
• Able to lift 40 pounds occasionally
• High School Diploma or GED

Essential Functions and Responsibilities:

• Serves as a representative of Brett/Robinson, displaying courtesy, tact, consideration, and discretion in all interactions with other employees of Brett/Robinson, owners, guests, and other members of the community
• Provides customer care to others
• Maintains strict key control
• Receives guests or owners at the front desk by check-in and check-out procedures
• Provides information to owners and guests regarding area points of interest, policies, and guest services via face to face, in writing, or over the telephone
• Enters, records, and maintains information regarding front desk activities
• Controls operations of cash drawer
• Observes and evaluates the outcomes of a problem situation to identify lessons learned or redirect efforts
• Enters reservations information and on-line booking
• Attends departmental meetings
• Performs all work with attention to detail, using standards of quality and professionalism
• Safely performs all work and reports safety hazards
• Performs other duties as assigned

Working Conditions:

• Front desk employees must be able to work their assigned hours. General hours of operation are 7 am to 11 pm seven days per week. Weekend work is expected. Hours of operation are complex specific. The 11 pm to 7 am shift is hired specifically for that period.
• Uniforms are required for front desk staff and must be clean, pressed, and fit appropriately. They are available at Liberty Linen. To assist the employee, Brett/Robinson will deduct the uniform expenses from your weekly check until your account is paid. Conservative hairstyles, makeup, and jewelry are allowed.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.