Diamond Sales Coordinator (Store Gemologist)

Brent Miller Jewelers is seeking a highly motivated Graduate Gemologist to join our team as a Diamond Sales Coordinator.  The ideal candidate will have expertise in diamond and gemstone buying, appraisal writing, team training, and luxury client service.  This role supports both sales performance and the overall client experience through strong product knowledge, operational excellence, and relationship-building skills. 

*Relocation assistance may be available.

SALES

• Partner with the sales team to drive and achieve store bridal and diamond sales goals.
• Prepare accurate written appraisals of in-house and client-owned jewelry for insurance and documentation purposes.
• Provide product knowledge training and coaching to team members on diamonds, gemstones, and specialized product categories.
• Support the sales team by working directly with clients to offer expert product guidance when needed. 

CLIENT EXPERIENCE

• Deliver a luxury client experience across all areas of the business,  including sales, service, operations, and follow-up.
• Work directly with clients throughout the appraisal process to ensure all appraisals are completed accurately, thoroughly documented, and delivered on schedule.
• Utilize store hospitality and amenities to create a memorable and personalized shopping experience.
• Assist with opening and closing procedures to ensure smooth daily operations.

OPERATIONAL EXCELLENCE

• Manage the diamond and gemstone buying process to ensure quality expectations and product assortment standards are consistently met.
• Evaluate diamond and gemstone inventory for authenticity, quality, pricing and inventory accuracy.
• Maintain strong relationships with vendors and brand partners to ensure timely delivery of client orders.
• Conduct timely and professional follow-up with clients throughout the appraisal process.
• Effectively prioritize and manage multiple time-sensitive responsibilities.

TRAINING AND PERSONAL DEVELOPMENT

• Identify training opportunities and assist in developing educational materials that support sales growth and product knowledge.
• Build and maintain a strong understanding of the brands carried by Brent Miller, including craftsmanship, materials, and unique selling points.
• Stay informed on industry trends, price changes, new product launches, and market developments.
• Demonstrate a commitment to continuous learning, professional growth, and industry expertise.

• Ability to work in a fast-paced retail environment                              
• Professional sales knowledge                    
• Ability to manage client relationships both internally and externally
• Strong attention to detail and organization 
• Analytical & critical thinking
• Excellent communication (written, verbal, presentation & facilitation)
• Adaptability & flexibility
• Strong understanding of customer needs and priorities
• Experience using gemological tools, software, and digital systems
• Availability to work retail hours including weekends and select holidays
• Must be available to work Tuesday through Saturday 
  

REQUIRED

• GIA Graduate Gemologist certification or equivalent
• Minimum of 2 years’ experience completing and signing jewelry appraisals
• Proven experience in diamond and gemstone buying

PREFERRED

• Experience in watch, diamond, estate, and/or fine jewelry sales 
• College/university degree

WHY BRENT MILLER

At Brent Miller, we are more than a jewelry store.  We are a legacy built on relationships, craftsmanship, and excellence.  When you join our team, you become part of a supportive, driven, and creative culture where your ideas are valued and your contributions make an impact.

We offer:

• Relocation assistance may be available
• Quarterly and annual bonus opportunities
• Medical, dental, and vision insurance
• Paid time off
• 401(k) plan with employer contributions after one year of service
• Opportunities for continued professional development and career growth