What are the responsibilities and job description for the Ticketing Coordinator position at Breakaway?
WHO WE ARE
Breakaway Group is a premier entertainment and music festival multimedia company. We produce the largest independent touring music festival in North America, spanning 13 cities over 9 months. With a focus on underserved markets, Breakaway brings a premium two-day EDM/Pop festival experience to where consumers live, work, and play, featuring an ever-evolving lineup of top artists, immersive brand activations, and unforgettable moments
THE ROLE
Breakaway is seeking a Ticketing Coordinator to support the ticketing team with reporting, logistics, and platform support. This role will play a critical role in ensuring a seamless ticketing experience for fans, staff, and partners across all of Breakaway’s growing event portfolios. The Ticketing Coordinator will assist with tracking ticket sales, data entry, analytics, and post-event reporting to help optimize sales and operations. The ideal candidate is detail-oriented, organized, and customer-focused, with the ability to balance administrative work, guest-facing responsibilities, and cross-team collaboration in a fast-paced live-event environment. Background in economics or finance/accounting preferred.
RESPONSIBILITIES:
Data & Analytics Support
- Input data into post-event reports and ensure accuracy in ticketing records
- Assist tracking ticket sales trends to inform marketing and pricing decisions
- Assist with generating post-event ticketing and sales reports for leadership
Administrative & Technical Support
- Build and maintain ticketing platforms with accurate event information
- Troubleshoot issues with ticketing systems
- Track and report on internal and external ticket counts as needed
- Coordinate ticket holds, allocations, and ticket type setup
- Maintain organized documentation and records for all markets
- Coordinate and fulfill event guest list requests from partners, leadership, and internal departments
- Coordinate and assist on the execution of ticketing strategies and reports across departments such as and not limited to Marketing, Sponsorship, leadership and more.
- Assist the Box Office and Gates Operations team remotely and on-site during events.
QUALIFICATIONS:
- Strong organizational and multitasking abilities
- Excellent communication
- Attention to detail, especially in tracking ticketing and policy requirements
- Ability to collaborate effectively across all departments
- Proficiency with ticketing systems and platforms a preferred
- Background in Economics, Finance, or accounting preferred
- Comfortable with data entry, reporting, and analysis
- Ability to work flexible hours, including evenings, weekends, and holidays during festival season
- Passion for the EDM music industry, events, and delivering exceptional fan experiences
- Flexible work environment
- Comprehensive medical, dental, and vision insurance
- 401K plan with employer matching
- Paid Vacation Plans