What are the responsibilities and job description for the Customer Service Representative position at Breakaway Sports?
Customer Care Responsibilities
A customer service job involves assisting customers with inquiries, complaints, and issues via phone, email, or chat, and ensuring their satisfaction through clear communication and problem-solving. Key duties include providing product information, processing orders and returns, and documenting interactions to maintain customer records and identify areas for improvement.
Core responsibilities
- Customer communication: Serve as the primary point of contact for customers by answering phone calls, responding to emails, and engaging in live chat.
- Problem resolution: Troubleshoot and resolve customer complaints and issues in a prompt and professional manner.
- Product/Service information: Provide accurate and complete information about a company's products and services.
- Order and return processing: Handle customer orders, changes, and returns according to established procedures.
- Documentation: Maintain detailed records of customer interactions, feedback, and resolutions.
- Collaboration: Work with other team members and departments to ensure a consistent and effective customer experience.
- Escalation: Escalate complex issues to the appropriate teams or management when necessary.
Additional duties
- Sales support: Assist with sales by providing information about additional products and services, or by generating sales leads.
- Proactive outreach: Reach out to customers to follow up on issues and confirm satisfaction.
- Feedback collection: Collect customer feedback to help the company improve its offerings.