Human Services Technician IV

• TITLE:** Human Services Technician IV
• JOB DESCRIPTION:** This position supports the administration of the County Indigent Health Care
  
  

(CIHC) Program across the region by assisting clients with applications, verifying documentation

and case maintenance. Travel biweekly to surrounding counties (personal vehicle required) with

mileage reimbursed. When not traveling, the role requires active support of daily office tasks such as

answering calls, processing claims, and assisting with identification. This role reports directly to the

CIHC Program Manager.

Duties And Responsibilities

• Maintain case files and required records for the Indigent Program
• Assist applicants in completing applications and collecting necessary documentation
• Conduct interviews to evaluate initial and continued eligibility, subject to managerial
  
  

approval

• Certify service eligibility, calculate benefits, and determine certification periods
• Prepare case reports and document services provided
• Perform general clerical tasks for the CIHC and other BVCOG programs as needed
• Work cooperatively with team members to provide assistance and coverage
• Travel biweekly to participating counties using a personal vehicle (mileage reimbursed)
• Contribute to office operationsincluding claims, ID processing, and phone coverage
  
  

when not traveling

• Maintain reliable attendance and meet scheduled responsibilities consistently
• Perform other duties as assigned
  
  

Qualifications

• High school diploma or GED required (college degree preferred)
• Proficiency with Microsoft Office
• Valid Texas drivers license and reliable vehicle
• Strong communication and customer service skills
  
  

Knowledge, Skills, And Abilities

• Excellent verbal communication skills customer service skills and professionalism.
• Understanding of service delivery systems, case management practices, and community
  
  

resources

• Ability to assess needs, follow regulatory guidelines, and complete basic math calculations
• Skill in documentation, training, and conveying instructions clearly
• Ability to maintain accurate records and coordinate support across programs
• Work Schedule:** Full-time position, Monday-Friday, 8:00 a.m.- 5:00 p.m.
• Pay:** $17.00 per hour