Information Technology Support Specialist

No C2C & No H1B/F1/OPT/CPT - Only local candidates

Job Title: IT Support Specialist

Location: New York, NY - Onsite

Duration: 4 months, with the possibility of extension or conversion to full-time employment

Hours: Monday–Friday, 8:00 AM – 5:00 PM (EST)

Work Environment: Support for corporate office operations, working independently with virtual support team collaboration

Overview of Work Environment:

Join a dynamic support team dedicated to ensuring seamless technology operations for our corporate office. This role offers autonomy in your day-to-day tasks while collaborating closely with a virtual support team to deliver exceptional service.

Job Responsibilities:

• Provide comprehensive desktop support to a wide range of end users.
• Assist with hardware and software issues, including troubleshooting and resolving tickets promptly.
• Maintain and support office technology infrastructure, ensuring optimal performance.
• Respond to help desk requests, managing incidents through to resolution.
• Deliver front-facing customer service, maintaining a professional and helpful demeanor.
• Support Level 1 and Level 2 software issues across enterprise systems.
• Manage and support backend office applications, including MS Office Suite and related tools.
• Utilize MS Intune and Active Directory for device management and user account administration.
• Perform remote management and incident request handling efficiently.
• Collaborate with IT teams to ensure technology infrastructure runs smoothly.

Must-Have Skills & Qualifications:

• Minimum of 5 years of relevant desktop and technical support experience.
• Strong technical skills with a focus on hardware, software, and enterprise support.
• Excellent customer service skills with the ability to communicate technical information clearly.
• Experience with MS Intune, Ticketing Systems, and the MS Office Suite.
• Ability to work independently and manage multiple requests effectively.