Claims Specialist

Bravera is hiring for a Claims Specialist in either Bismarck, ND or Dickinson, ND. This customer-focused position serves as the primary claims resource for agency clients by providing claim reporting, claim advocacy, coverage support, and ongoing claim follow-up. The Claims Specialist works closely with clients, carriers, and adjusters to help ensure claims are handled efficiently, customers are informed throughout the process, and claim outcomes align with policy provisions.

Bravera is an employee- and director-owned company that is committed to helping our employees forge a new path in their career. We work together to drive continuous improvement which enhances the customers experience and keeps our organization moving forward.

MEASURES OF SUCCESS:

1. Ensure claims are reported accurately and promptly.
2. Deliver exceptional client service and claims advocacy throughout the claims process.
3. Maintain accurate and timely claim documentation and follow-up.
4. Develop trusted relationships with clients, carriers, and agency team members.

DUTIES AND RESPONSIBILITIES:

1. Report claims promptly and accurately to insurance carriers and third-party administrators.
2. Serve as a primary point of contact for clients throughout the claims process, providing updates, answering questions, and helping navigate claim-related concerns.
3. Monitor open claims and proactively follow up with carriers, adjusters, and clients to ensure timely claim progression and resolution.
4. Review policy coverages and claim information to help clients understand available coverage, claim procedures, and carrier requirements.
5. Review carrier coverage positions and claim determinations in conjunction with policy language to ensure decisions are consistent with policy provisions. Identify potential discrepancies, seek clarification when appropriate, and advocate on behalf of clients to support fair claim outcomes.
6. Coordinate the collection and submission of claim-related documentation, photos, estimates, invoices, and other supporting materials.
7. Maintain complete and accurate claim files, documenting all communications and activities within the agency management system.
8. Assist clients with claim-related issues and advocate for fair and timely claim handling by facilitating communication between clients and carriers.
9. Support clients in understanding factors that contribute to losses and provide guidance regarding claim prevention and risk awareness resources when appropriate.
10. Maintain knowledge of insurance coverages, carrier claim practices, industry trends, and emerging claim-related issues.
11. Collaborate with producers, account managers, carriers, adjusters, and other agency personnel to support positive client outcomes.
12. Identify opportunities to improve claims workflows, processes, and client experience.
13. Follow agency workflows, procedures, and documentation standards.
14. Assist with special projects and other duties as assigned by management.
15. The employee will adhere to all insurance rules and regulations, including but not limited to the requirements of the Bank Secrecy Act. In addition, the employee will be proactive in the prevention of illegal activities, will vigilantly look for activities that may constitute any type of fraud including money laundering, and will report any suspicious activity to the BSA Officer.
16. May be required to travel periodically to client meetings, claim consultations, or agency events. Must maintain a valid driver's license and acceptable driving record in order to maintain coverage under Bravera’s vehicle insurance provider.

 QUALIFICATIONS (KNOWLEDGE, SKILLS AND ABILITIES):

• Valid Resident Insurance License within 90 days of accepting position.
• Bachelor’s degree in accounting, business administration, or other related field.

• Minimum three years of professional customer service experience required.
• Insurance industry experience required, with claims-related experience strongly preferred.
• Experience working with insurance policies, coverage interpretation, claim reporting, or carrier communications preferred.
• Ability to work in a fast-paced environment with ever-changing priorities.
• PC proficiency in a windows environment required, including Word, Excel and Outlook.
• Proficiency in keyboarding.
• Must have exceptional telephone etiquette, good organizational skills, and be thorough, patient, and detail oriented. Must have the desire and ability to provide top-notch customer service to all internal and external customers.

LOCATION:

Bismarck, ND or Dickinson, ND

BENEFITS:

To support this, we provide a competitive and rewarding compensation package which includes a competitive salary, incentive compensation opportunities, retirement plan with company match, health insurance, paid holidays, paid time off (PTO), paid community volunteer time and stock opportunities. As a learning organization, we are committed to investing in the growth and development of our team members, offering training opportunities and tuition reimbursement. **If salary information is included, it is industry information and not specific to Bravera.

OUR VALUES:

• Give and earn trust. We support and empower one another to earn trust through accountable performance.
• Learn, teach and mentor. We are a learning organization that invests in growth and development.
• Collaborate and innovate. We work together to drive continuous improvement to enhance your experience.

Want to learn more about careers with Bravera? Go to bravera.bank/careers.

#ForgeYourPath with us! Find us on Facebook, Instagram, X, LinkedIn, Youtube, and Tik Tok.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).