What are the responsibilities and job description for the Customer Success Manager position at Bravado?
Customer Success Manager
Miami, Florida
*This post was created on behalf of one of Bravado’s clients.
Our client is leading market intelligence provider has over 20 years of success in the industry and operates in more than 100 countries. Backed by private equity, the company serves a global client base, including major Fortune 500 brands such as Hyundai, Domino's, Kellogg's, and Asana. Sales representatives benefit from highly competitive compensation and a rapid promotion track for consistently meeting or exceeding quota.
Location: Miami, Florida
Key Responsibilities:
- Onboard new customers by guiding them through setup, training, and product adoption to ensure a smooth start.
- Build and maintain strong relationships with clients to understand their business goals and align product usage accordingly.
- Drive customer engagement and retention by proactively identifying and resolving potential issues.
- Serve as the primary point of contact for customer inquiries, support escalations, and success planning.
- Monitor customer health metrics and usage data to identify risk, growth, and upsell opportunities.
- Collaborate cross-functionally with sales, product, and support teams to ensure customer needs are addressed.
- Conduct regular check-ins and business reviews to share value insights, gather feedback, and discuss future needs.
- Advocate for customers internally, influencing product development and process improvements based on user feedback.
- Ensure timely renewals and support contract expansion discussions in collaboration with account teams.
- Document customer interactions and updates in CRM systems to maintain account visibility and collaboration.
Minimum Qualifications:
- Bachelor’s degree in Business, Communications, Marketing, or a related field (or equivalent work experience).
- 1–3 years of experience in customer success, account management, or a client-facing role.
- Strong verbal and written communication skills, with the ability to clearly explain technical or complex concepts.
- Demonstrated ability to build and maintain strong client relationships.
- Comfortable with problem-solving and conflict resolution in a professional setting.
- Basic understanding of customer success metrics, such as churn, retention, and Net Promoter Score (NPS).
- Proficiency with CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight, or similar platforms).
- Highly organized and detail-oriented, with strong time management skills.
- Team-oriented mindset, with the ability to collaborate across departments.
- A customer-first attitude with a desire to ensure client satisfaction and long-term value.
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What is Bravado?
Bravado is a community of sales professionals built for sales professionals by sales professionals. Whether you are actively looking for a new sales role or seeking career advice on how to hit quota, Bravado is your ultimate resource for anything sales related.
Why can’t I see the name of this specific company?
Bravado works with a plethora of companies specifically seeking to grow their sales teams, hence, there is a large range of active opportunities (just like this job posting!) available in our network. Once you join our community using the “apply now” button, you will be shown all available job opportunities that match your profile.
Why do I have to join Bravado to apply?
Sales professionals often get the short end of the stick, but Bravado is here to change that. Our onboarding process focuses on highlighting your unique sales skills and our internal algorithm will match you with the most relevant active job opportunities. Essentially, by applying to this one position through us, you will be considered for all others in the same job title category as well.
I want to work for Bravado!
That’s great! You can find our internal job postings using the link below:
https://boards.greenhouse.io/bravado
