PATIENT ACCESS REPRESENTATIVE

Brattleboro Memorial Hospital /

Southern Vermont Health Services Corporation

Job Description

Job Title: Patient Access Representative

Job Code: 143

Hours: Every other Weekend, 3p-11p

FTE: .2 (16 hours/pay period)

Weekends: Yes

FLSA Status: Non-exempt

Department Name: Patient Financial Services

Location: Brattleboro, Vermont

JOB SUMMARY:

This position reports to the Patient Access Manager and is responsible for all functions relating to the operation of the switchboard and registration for all patient types. This position will include working at the Switchboard, in Main Registration, doing bedside registration in the ED and outpatient registration in the Richards Building. Some of the job duties include but are not limited to processing all incoming calls on a multiline phone system, provide information regarding hospital services and events, handles all hospital codes; monitors and responds to all alarm panels. Obtains correct insurance and demographic information, coordinates verification of preadmission activities with PFS Office. Provides customer service support for PFS to internal and external customers including taking patient payments and explaining questions about bills. Treats patients with utmost courtesy and respect in accordance with the Patient Bill of Rights.

DEPT. SCOPE OF SERVICE:

This department is the first line of contact for patients utilizing hospital services. It is our responsibility to provide each patient with a high level of customer service and efficiently guide them through the registration process and move them on to their next destination. This department is split into two different locations; the Main Building which houses the Switchboard, ED and Main Registration areas and the Richards Building which houses outpatient/lab registration.

The Switchboard and ED In-Room Registrations staffed 24 hours a day 7 days a week including weekends and holidays. Main Registration staffed M-F 6:00AM – 5:00PM, Richards Building Registration staffed M-F 7:00AM – 6:00PM and Saturday 8:00AM –12PM.

QUALIFICATIONS:

EDUCATION:

• High school diploma or equivalent education preferred.

EXPERIENCE/SKILL SETS:

• Registration and/or Switchboard experience desirable, preferably in a hospital environment, or in a similar setting

LICENSURE/CERTIFICATION(S):

• None

Mental Efforts:

• Ability to work in a fast-paced environment while managing multiple priorities
• Ability to perform keyboard functions
• Ability to read, write, and distinguish letters, numbers, and symbols
• Ability to work with patients, families, and public experiencing stressful situations
• Vision and hearing corrected to within normal limits
• Ability to use routine office equipment (PC, fax, copier, printer, mail machine)
• Requires eye/hand coordination and manual dexterity

Environment & Working Conditions:

• Fast paced multi-functional hospital setting
• Comfortable climate controlled environment
• Potential exposure to hazardous material, body fluids, bloodborne pathogens, and communicable diseases
• Significant for CTS (Carpal Tunnel Syndrome)

OSHA CATEGORY

• OSHA Category I - Tasks that involve exposure to blood, body fluids, or tissues require use of techniques of Universal Precautions as evidenced with blood borne pathogens standards.

PHYSICAL DEMANDS

• On-the-job time is spent in the following physical activities.
• Standing - Up to 1/3
• Walking - Up to 1/3
• Sitting - 2/3 or more
• Talking or Hearing - 2/3 or more
• Use of hands to finger, handle or feel - Up to 1/3
• Pushing/Pulling - None
• Stooping, kneeling, crouching or crawling - None
• Reaching with hands and arms - Up to 1/3
• Tasting or smelling - None

This position requires that weight be lifted, or force be exerted.

• Up to 10 pounds - 2/3 or more
• Up to 25 pounds - 1/3 to 1/2
• Up to 50 pounds - Up to 1/3
• Up to 100 pounds - None
• More than 100 pounds - None

This position has special vision requirements.

• Close Vision (clear vision at 20 inches or less)
• Color Vision (ability to identify and distinguish colors)
• Ability to Adjust Focus (ability to adjust eye to bring an object into sharp focus)

WORK ENVIRONMENT

This position requires exposure to the following environmental conditions.

• Wet, humid conditions (non-weather) - None
• Work near moving mechanical parts - Up to 1/3
• Fumes or airborne particles - Up to 1/3
• Toxic or caustic chemicals - Up to 1/3
• Outdoor weather conditions - None
• Extreme cold (non-weather) - None
• Extreme heat (non-weather) - None
• Risk of electrical shock - None
• Work with explosives - None
• Risk of radiation - None
• Vibration - None

The typical noise level for the environment is:

• Very Quiet
• Quiet
• Moderate Noise
• Loud Noise

Hearing

• Ability to hear calls
• Ability to hear instructions from physician/department staff/others

EEO/ADA STATEMENT

Brattleboro Memorial Hospital provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Brattleboro Memorial Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources.

Compensation Disclosure in Accordance with Vermont Act 155

In compliance with Vermont Act 155, Brattleboro Memorial Hospital provides the compensation range for this position in good faith. The listed range represents the pay scale reasonably expected for a successful candidate based on factors such as relevant experience, education, internal equity, and market competitiveness. Final compensation will be determined during the hiring process.