What are the responsibilities and job description for the Clerk - Deli position at BRATTLEBORO FOOD COOP?
Description:
Department: Deli
Job Title: Clerk
Classification: Level 2
Status: Reports to Deli Counter Supervisor / Asst. Deli Manager
Purpose: To provide excellent customer service. To be proficient in all sub departments of the deli
counter including juice bar, counter service, pizza station, sandwich station, retail and selfserve sectors. Assist in the achievement of departmental and store goals.
Customer Service:
- Provide attentive and courteous customer service.
Product Knowledge:
- Knowledgeable about all products. Continues to learn about new products. Answers questions accurately.
Product Presentation and Quality:
- Maintain case proper displays - good signage, cleanliness, fully stocked
- Monitor stock and provide customer assistance in self-serve areas ie: salad bar, hot bar, soup station & retail sectors.
- Keep all counter areas neat and clean
- Sample deli items, organize daily specials.
- Make juices, smoothies, pizzas, sandwiches etc. quickly and efficiently
Maintenance and Conditioning:
- See “Specific Job Functions”, below.
Safety:
- Follow safe food handling guidelines
Teamwork:
- Participate in departmental and storewide meetings and trainings
- Train staff
- Participate in departmental inventories and projects
- Other duties as assigned
- Perform cleaning & ware washing duties as assigned
- Maintain equipment
- Assist member workers
Accountability:
- Accepts responsibility for own actions. Exemplifies honesty, integrity and ethics.
Job Specific Functions:
Production:
- Put away orders - follow receiving protocols
- Maintain station organization often and as needed
- Monitor product inventory and par stocks
- Prep items that pertain to the sub department as assigned.
- Follow safe food handling guidelines
- Maintain shrink processes
- Keep inventory of cases full and well displayed
- Follow recipe and portion control guidelines and specifications
- Perform cleaning duties as assigned
- Work with Shift Coordinator to assist in the daily workflow
- Maintain back stock and par levels of all items for efficient continual service
Qualifications:
- Self-motivated, organized, responsible, flexible
- Team oriented
- Customer service experience
- Good Communication skills
- Ability to lift 50 pounds
- Knowledge of terms such as vegetarian, vegan and gluten free
- Regular, predictable attendance
- Able to work well in a team to achieve departmental goals
- Interested natural foods
- English proficiency