What are the responsibilities and job description for the Assistant Front Desk Office Manager position at Brasstown Valley Resort & Spa?
Assistant Front Desk Office Manager
Build Your Career in a Luxury Mountain Resort
Imagine coming to work surrounded by the beauty of the North Georgia mountains while helping create unforgettable experiences for our guests. At Brasstown Valley Resort & Spa, hospitality is more than a jobits about creating mountain memories that bring families, couples, groups, and guests back year after year.
Our award-winning resort offers an exceptional mountain getaway featuring:
- Luxury lodging and dining
- An 18-hole championship golf course
- Equestrian stables
- A full-service spa
- Activities and experiences for guests of all ages
Brasstown Valley Resort & Spa is proudly managed by Coral Hospitality, one of the Southeasts premier hospitality management companies.
Join Our Team
We are currently seeking an experienced and motivated Assistant Front Desk Office Manager to help lead our Front Desk, Night Audit, and Guest Services operations.
This is an excellent opportunity for a hospitality professional who enjoys leading a team, solving problems, creating exceptional guest experiences, and working in a dynamic resort environment.
What You'll Do
Reporting to the Front Desk Manager, youll play a key role in ensuring smooth daily operations and delivering the high level of service our guests expect. Responsibilities include:
- Lead and support Front Desk, Night Audit, and Guest Services operations.
- Ensure every guest receives prompt, courteous, and personalized service.
- Supervise, schedule, train, and support a team of approximately 1015 employees.
- Handle guest concerns and resolve issues with professionalism, care, and sincerity.
- Maintain appropriate staffing levels and effectively manage workflow.
- Coordinate closely with Housekeeping to ensure rooms are ready for guest arrivals.
- Oversee group room blocks, VIP billing, special requests, and corporate accounts.
- Partner with Sales and Reservations to ensure accurate room rates and guest information.
- Assist with pre-registration, reservation blocking, and other front-office functions.
- Ensure accounting, credit, and cash-handling policies and procedures are followed.
- Monitor equipment and supply inventory.
- Help train team members and support staff development.
- Assist with revenue management, budgeting, and forecasting.
- Ensure accurate end-of-shift balancing and completion of required checklists.
- Identify opportunities to improve efficiency, service, and the overall guest experience.
What We're Looking For
The ideal candidate is a confident hospitality professional who thrives in a fast-paced environment and enjoys leading others. You should be:
- Guest-focused and committed to exceptional service.
- A strong communicator and team player.
- Organized, dependable, and able to prioritize effectively.
- Comfortable handling challenging situations with professionalism.
- Adaptable and able to remain calm when unexpected situations arise.
- Detail-oriented with a commitment to quality and accuracy.
- Comfortable supervising, coaching, and motivating a team.
- Willing to take initiative and step in wherever needed.
Qualifications
- High school diploma or GED required.
- Some college preferred; equivalent education and experience will be considered.
- Previous hospitality or front-office leadership experience preferred.
- Strong computer skills and familiarity with PMS, Opera, Synaxis, GDS, CRS, and Microsoft Office are highly desirable.
Why Brasstown Valley Resort & Spa?
At Brasstown, youre not just joining a workplaceyoure becoming part of a team that creates memorable experiences in one of Georgias most beautiful