What are the responsibilities and job description for the Front Desk Agent position at Branson Falls Lodge by Choice an Ascend Hotel Collection?
Job Summary
We are seeking a proactive and friendly Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your energetic approach and organizational skills will help create a positive first impression for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while supporting daily operations with enthusiasm and professionalism.
Responsibilities
- Greet visitors, clients, and vendors warmly, ensuring they feel welcomed and attended to promptly.
- Manage multi-line phone systems efficiently, directing calls to the appropriate departments or personnel with clear phone etiquette.
- Handle data entry tasks accurately using productivity software such as Microsoft Office, Google Workspace, and spreadsheets to maintain organized records.
- Perform clerical duties including filing, proofreading documents, and managing correspondence to support office operations.
- Coordinate calendar management and schedule appointments or meetings using calendar tools to optimize organizational productivity.
- Maintain office supplies inventory and assist with basic office management duties to ensure a well-functioning workspace.
- Provide customer support by addressing inquiries professionally and assisting with client communication via phone or email.
Experience
- Previous office experience or administrative support roles demonstrating familiarity with front desk responsibilities.
- Strong computer literacy with proficiency in Microsoft Office (Word, Excel), Google Workspace, and data entry software.
- Excellent organizational skills with the ability to multitask effectively in a fast-paced environment.
- Demonstrated customer service skills with experience handling phone communication and client interactions.
- Bilingual abilities are a plus for serving diverse populations more effectively.
- Experience managing multi-line phone systems and performing clerical tasks such as filing, proofreading, and calendar management.
- Technical proficiency in office management tools like QuickBooks or similar accounting software is advantageous but not required.
This role is ideal for motivated individuals who thrive on delivering outstanding service while maintaining efficient office operations. If you are organized, personable, tech-savvy, and eager to contribute positively to our team environment, we encourage you to apply!
Pay: $16.00 per hour
Expected hours: 20.0 – 40.0 per week
Work Location: In person
Salary : $16