IT Support Specialist

The Associate Systems Administrator-PC Support/Development is responsible for installing and troubleshooting corporate standard hardware and software. Responsibilities include working with end users to troubleshoot hardware, software, and network problems.

• Location: Auburn Hills
• Type: Long-Term Contract with opportunity to convert to direct employee
• Industry: Robotics Manufacturing
• Benefits: Medical, Dental, Vision, 401K Match, PTO, Paid Holidays , Opportunities for growth

Primary responsibilities will include:

• Install, deploy, move, configure, repair, and audit corporate standard hardware and software. The hardware includes PC’s, workstations, printers, phones, smart phones and other technologies.
• Maintain PC audit records.
• Responsible for the tracking and audit of software licensing.
• Ability to trouble shoot hardware and software problems. This includes contacting vendors or other department peers for assistance.
• Communicate effectively and enjoy working daily with end users, department peers, and vendors.
• Communicate with the Technical Group as needed to get problems resolved.
• Capable of dealing with interruptions and able to prioritize tasks based on identified priorities.
• Ability to follow operational procedures and maintain appropriate documentation for the job.
• Answer and track calls at the helpdesk.
• Teach training classes as needed.
• Reliable, consistent attendance is required.
• Audio Video Conference Room support.
• Telephone Support.
• Other duties as assigned.
• Reliable, consistent attendance required.
  

Ideal candidate will have the following experience and education:

• Associate degree in business, electronics, data processing or computer science, BS/BA preferred, or equivalent relevant experience.
• Minimum three years of troubleshooting experience with Windows, Microsoft products including Office and Operating Systems.
• Ability to install, configure, troubleshoot, and support PC hardware and software.
• Excellent oral, written and interpersonal skills.
• Friendly and ambitious individual who can work closely with customers.
• Independently motivated individual who will stay abreast on current technology.
• Working knowledge of general office communication wiring.
• Troubleshooting knowledge of printers, conference room equipment and computer hardware.
• Working knowledge of UNIX is a plus.
  

Physical & Mental Requirements:

• Position involves desk work 100% of the time.
• Good visual acuity, hearing and speaking is required.
• Must be able to enter data into computer systems through keyboarding and/or auxiliary devices.
• Must be able to access all floors and workspaces within the building even if it is under the floor, in the ceiling or in closets.
• Ability to lift up to 50 lbs.
• Some bending, stooping and crawling that requires maneuvering in tight spaces (i.e. under work stations,
• desks, etc.)
• Willing to work occasional overtime when required to meet special deadlines in response to customer requirements.
• Travel to remote sites and seminars.
• Work in the office and computer room.

Branex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women’s Owned Business through the Women’s Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States.

Branex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws.

Branex Group offers the following benefits:
- Medical Insurance
- Dental Insurance
- Vision insurance
- Paid time off
- 401(k)

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.