What are the responsibilities and job description for the Concierge position at Brandywine Living at Howell?
Do you want to be part of a TEAM that changes lives?
“My favorite part of my job is being the first point of contact and setting the pace when someone comes into the building. Customer service is an art. You can’t do the same thing for everyone and expect the same result. You go at it every day, try every day, and possibly change a life every day.”-Brandywine Living Concierge
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Do you have a passion for customer service?
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Do you want to be part of a service team who changes lives?
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Does being a brand ambassador sound exciting to you?
If you answered yes to all of these questions, then Brandywine Living is the place for you! At Brandywine, we create a fun, safe and caring environment where our residents enjoy their lives in beautiful surroundings with new friends.
QUALIFICATIONS:
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High school diploma or GED
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Minimum two years experience / training in hospitality and/or customer service preferred
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Compassionate, patient and good communication skills
Job Summary:
As a Concierge, you will be the first point of contact for residents, families, and guests. You will provide exceptional customer service, assist with inquiries, and support the overall hospitality experience within the community.
Key Responsibilities:
- Greet and assist residents, families, and visitors
- Answer phones and direct calls appropriately
- Provide information and support for resident services
- Maintain a welcoming and organized front desk area
- Assist with administrative tasks as needed
Required Qualifications:
- High school diploma or equivalent
- Prior customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and remain calm under pressure
Benefits Offered (for Part-Time Employees):
- Paid Time Off (PTO)
- Flexible Schedule
- On the job training
- Employee Assistance Program (EAP)
- Free Parking
Other Compensation Programs:
- Employee Referral Bonus
- Resident Referral Bonus
Equal Opportunity Statement:
Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer.
We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.