What are the responsibilities and job description for the Field Service Mechanic - Heavy Equipment position at BrandSafway?
At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training, and resources to be successful. Come join our growing team!
Position Summary
The Field Service Mechanic AKA Customer Support Specialist is responsible for diagnosing, repairing, and maintaining hoist systems and related components in a service center environment. This role requires strong mechanical and electrical troubleshooting skills, attention to detail, and a strong commitment to customer service. The technician will ensure high-quality repairs while supporting a positive customer experience both in the shop and during field interactions.
Key Responsibilities
About Us
BrandSafway is a leading global provider of access, specialized services, and forming and shoring solutions to the industrial, commercial and infrastructure markets. Through a network of ~340 strategic locations across 25 countries and ~40,000 employees, BrandSafway delivers a full range of industrial service solutions. BrandSafway supports maintenance and refurbishment projects as well as new construction and expansion plans with unmatched service from expert local labor and management. Today’s BrandSafway is At Work For You® — leveraging innovation and economies of scale to increase safety and productivity, while remaining nimble and responsive.
BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or veteran status.
Notice To All Potential Job Candidates
Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered, hired, promoted, transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for tentatively special treatment or consideration. If anyone, regardless of whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our HR Compliance department at hrcompliance@brandsafway.com and provide the name of the individual and any other documentation or proof of such an act.
Position Summary
The Field Service Mechanic AKA Customer Support Specialist is responsible for diagnosing, repairing, and maintaining hoist systems and related components in a service center environment. This role requires strong mechanical and electrical troubleshooting skills, attention to detail, and a strong commitment to customer service. The technician will ensure high-quality repairs while supporting a positive customer experience both in the shop and during field interactions.
Key Responsibilities
- Diagnose mechanical and electrical issues in hoist systems, including motors, brakes, and control components
- Perform disassembly, inspection, repair, and reassembly of hoists and subassemblies
- Conduct testing and verification of repaired units to ensure proper functionality and compliance with specifications
- Utilize diagnostic tools such as multimeters to evaluate electrical components (e.g., continuity, resistance)
- Utilize test stands to evaluate hoist repairs
- Document repair findings, root cause analysis, and completed work accurately
- Follow established service procedures, safety standards, and quality guidelines
- Identify and report recurring issues or failure trends to leadership or engineering teams
- Provide on-site support, training, and service to customers as needed
- Deliver a high level of customer service by communicating clearly, professionally, and effectively with customers regarding repairs, findings, and product usage
- Build and maintain positive customer relationships through responsive service and technical support
- Maintain a clean, organized, and safe work environment
- Bi-Lingual in Spanish and English
- 2 years of mechanical and/or electrical repair experience (industrial equipment preferred)
- Strong troubleshooting and problem-solving skills
- Basic to intermediate electrical knowledge (AC/DC systems, wiring diagrams, component testing)
- Ability to read and interpret technical manuals and schematics
- Familiarity with hand tools, power tools, and diagnostic equipment
- Strong customer service and communication skills
- Ability and willingness to travel up to 20% for field service and customer training
- Commitment to safety, quality workmanship, and customer satisfaction
- Experience with hoists, lifting equipment, or similar systems
- Background in industrial maintenance, automotive, or heavy equipment repair
- Experience with ERP or service documentation systems
- Understanding of OSHA standards and safe lifting practices
- Experience in renewable energy (wind) construction
- Ability to lift and move equipment up to 70lbs
- Ability to stand, bend, and work with tools for extended periods
- Ability to climb at heights
- 80% service center/shop environment
- 20% field-based work at customer locations for training, maintenance/installation support, and service
About Us
BrandSafway is a leading global provider of access, specialized services, and forming and shoring solutions to the industrial, commercial and infrastructure markets. Through a network of ~340 strategic locations across 25 countries and ~40,000 employees, BrandSafway delivers a full range of industrial service solutions. BrandSafway supports maintenance and refurbishment projects as well as new construction and expansion plans with unmatched service from expert local labor and management. Today’s BrandSafway is At Work For You® — leveraging innovation and economies of scale to increase safety and productivity, while remaining nimble and responsive.
BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or veteran status.
Notice To All Potential Job Candidates
Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered, hired, promoted, transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for tentatively special treatment or consideration. If anyone, regardless of whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our HR Compliance department at hrcompliance@brandsafway.com and provide the name of the individual and any other documentation or proof of such an act.