Customer Experience Coordinator

Role Overview

We are seeking a highly organized, energized, and proactive Customer Experience Coordinator to support our customers and team.

This role exists to create a positive customer experience, improve team collaboration, support communication, and help keep the office organized and moving forward. The right person is dependable, detail-oriented, and comfortable collaborating with customers, sales, and production employees to drive organizational success.

Key Responsibilities

Customer Intake & Scheduling: Manage the customer intake process to create a positive reputation for Brandenberger Tree Care Professionals and ensure a smooth hand off to sales. Scheduling appointments for sales arborists and production crews to maximize their effectiveness.

Invoicing: Managing the invoicing process so that invoices go out in a timely manner. Making sure work is completed and accurately documented on each invoice.

Customer Notifications: Reaching out to customers to inform them of scheduled dates, 811 locates, power line disconnects, etc. that may impact the work they want performed.

Follow Ups and Prospecting: Calling customers to follow up on work proposed but not completed, and reaching out to the prospect list on a weekly basis.

The Right Fit

We are looking for someone who demonstrates:

• Strong ownership and follow-through
• Clear, professional communication
• Organization and attention to detail
• Relationship building skills
• Desire to learn and grow

Qualifications

Experience in an administrative assistant, office assistant, executive assistant, or a similar role is preferred.

Preference given to candidates with experience using Google Workspace, Microsoft Office, or CRM tools.

Success in This Role

Success means customers are satisfied, work is scheduled in a timely manner, and processes are followed. Important administrative details are handled with consistency and excellence.

Work Location: In person