What are the responsibilities and job description for the Entry Level Account Representative position at Brand Forge Irving?
Brand Forge, a sales and business consulting firm, is recruiting motivated Entry Level Account Representatives in Irving to support and grow AT&T’s customer base. In this role, you’ll handle client inquiries, guide customers through wireless and fiber solutions, and assist with basic sales activities such as plan recommendations, device education, and account updates. This role is crucial for professionals who have skills in client relationship management and problem-solving, and can deliver exceptional service that reinforces AT&T’s brand presence among clients.
As a key AT&T Entry Level Account Representative, you will be responsible for elevating the customer experience through expert engagement and precise troubleshooting. You’ll build strong customer relationships and will learn product knowledge and service workflows, ensuring every customer walks away informed and satisfied.
Essential Functions of the Entry Level Account Representative:
- Serve as the primary liaison for AT&T, guiding customers through service options, upgrades, and bundled connectivity solutions.
- Communicate product features and benefits with clarity, emphasizing convenience, long-term value, and digital lifestyle alignment.
- Process enrollments, account updates, and promotional bundling using AT&T-authorized workflows and systems.
- Resolve service inquiries and provide updates on product availability, billing adjustments, and active promotions.
- Collaborate with team members to uphold AT&T’s retail standards, merchandising protocols, and a clean, campaign-ready environment.
Education & Experience Needed for the Entry Level Account Representative
- High school diploma or GED required
- Experience in account coordination, subscription support, or service-based roles, telecom or tech industry exposure is a strong advantage.
- Proactively identifies service gaps and resolves issues efficiently to maintain campaign momentum and customer continuity.
- Adapts quickly to service updates, promotional shifts, and feedback loops while collaborating across sales and support teams.
Pay: $800.00 - $1,200.00 per week
Benefits:
- Flexible schedule
- Professional development assistance
- Referral program
Work Location: In person
Salary : $800 - $1,200