What are the responsibilities and job description for the Vice President Customer position at BrainWorks?
The Opportunity
Our client is redefining how organizations inspire, engage, and retain their people—turning workplace culture into a true competitive edge. By blending digital recognition, meaningful awards, and sentiment-powered insights, they help companies unlock the full potential of their teams.
As Vice President of Customer, you won’t just lead a team—you’ll own the heartbeat of the company’s growth engine. This is a chance to architect a world-class, global customer success organization across the US, UK, and Canada. Your mission: ensure every client feels the impact, sees the ROI, and becomes a champion for the brand.
This is a role for a visionary leader who can balance strategy with execution, revenue growth with deep relationship-building, and operational rigor with empathy.
What You’ll Do
Shape the Strategy
From mid-level managers to C-suite executives, we partner with clients across industries to place leaders in key roles, including sales, marketing, business development, and product management.
BrainWorks prides itself on quality, speed, and results, powered by our proven process refined over 30 years. Partnering with BrainWorks means gaining a trusted ally who is passionate about your success. Visit us at brainworksinc.com.
Industry 1: Computer Software
Industry 2: Human Resources
Industry 3:
Job ID: 44576807985
Category: Sales and Marketing
Location: Chicago, IL
Our client is redefining how organizations inspire, engage, and retain their people—turning workplace culture into a true competitive edge. By blending digital recognition, meaningful awards, and sentiment-powered insights, they help companies unlock the full potential of their teams.
As Vice President of Customer, you won’t just lead a team—you’ll own the heartbeat of the company’s growth engine. This is a chance to architect a world-class, global customer success organization across the US, UK, and Canada. Your mission: ensure every client feels the impact, sees the ROI, and becomes a champion for the brand.
This is a role for a visionary leader who can balance strategy with execution, revenue growth with deep relationship-building, and operational rigor with empathy.
What You’ll Do
Shape the Strategy
- Design and execute a bold, insight-driven customer success strategy—from onboarding to expansion.
- Own the entire customer lifecycle, ensuring every client has a seamless, value-rich experience.
- Translate data into action, driving proactive engagement and measurable outcomes.
- Act as the ultimate voice of the customer, bringing feedback to product, marketing, and operations.
- Build deep, trusted relationships with senior decision makers, driving renewals and growth.
- Launch creative engagement initiatives to boost product adoption, redemption, and satisfaction.
- Identify upsell and cross-sell opportunities that expand revenue and wallet share.
- Partner with Sales and Product leadership to align on growth plays and go-to-market strategy.
- Tailor account strategies for diverse industries and customer segments.
- Lead a high-performing support team that delivers rapid, empathetic, and lasting solutions.
- Implement scalable processes, tools, and automation to raise efficiency and customer health.
- Define and track KPIs to monitor loyalty, adoption, and expansion potential.
- Build, mentor, and inspire a world-class customer success and support organization.
- Foster a culture of accountability, collaboration, and innovation.
- Champion cross-functional alignment across revenue, product, and operations.
From mid-level managers to C-suite executives, we partner with clients across industries to place leaders in key roles, including sales, marketing, business development, and product management.
BrainWorks prides itself on quality, speed, and results, powered by our proven process refined over 30 years. Partnering with BrainWorks means gaining a trusted ally who is passionate about your success. Visit us at brainworksinc.com.
Industry 1: Computer Software
Industry 2: Human Resources
Industry 3:
Job ID: 44576807985
Category: Sales and Marketing
Location: Chicago, IL
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