What are the responsibilities and job description for the Microsoft POS Support Specialist position at Braintree Technology Solutions?
Title- Microsoft POS Support Specialist
Location- wilmington DE (Onsite from day 1)
Job Description
- Provide day to day technical support for Microsoft POS systems.
- Diagnose and resolve hardware, software, and network related issues related to the POS systems.
- Configure and maintain POS terminals, peripherals, and related equipment.
- Assist with software updates, patch management, and system configurations to ensure up to date security and functionality.
- Collaborate with internal IT teams and vendors to escalate and resolve complex issues.
- Ensure timely resolution of incidents and service requests related to POS systems.Document issues, resolutions, and updates in the ticketing system.
- Provide training to retail staff on the usage and troubleshooting of POS systems.
- Perform regular audits of POS system performance and recommend improvements or optimizations.
- Support the integration of POS systems with other enterprise solutions like inventory management and payment gateways.
- Monitor POS system compliance with industry standards and security policies.
Salary : $110,000 - $120,000