What are the responsibilities and job description for the Customer Service Representative position at BradyPLUS?
Company Description
BradyPLUS passionately serves customers in the JanSan, foodservice, and industrial packaging markets, delivering the right products and solutions to ensure their businesses are more successful every day. We go above and beyond to help clients achieve their operating objectives by providing specialized supplies and support. At BradyPLUS, we create lasting client relationships by understanding their operations, offering a broad catalog of leading brands and products, and leveraging extensive industry expertise to develop tailored solutions.
Role Description
This is a full-time on-site role for a Customer Service Representative based in Canton, MA. The Customer Service Representative will handle customer inquiries, provide accurate information about our products and services, resolve complaints, and ensure customer satisfaction. The role involves daily interaction with clients to foster positive relationships and high levels of customer experience.
Qualifications
- Customer Service, Customer Support, and Customer Experience skills
- Ability to handle Customer Inquiries and ensure Customer Satisfaction
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work effectively in a team environment
- Experience in the JanSan, foodservice, or industrial packaging markets is a plus
- High school diploma or equivalent; additional qualifications or certifications in customer service and relevant fields are advantageous
