Customer Engagement Specialist

Job Description

Description & Requirements

As a Customer Engagement Specialist, you play a pivotal role in assisting the sales team, initiating and sustaining communication with core customers, fostering deeper relationships, identifying sales opportunities to drive growth, and delivering exemplary service ("white glove" service) to core and new customers. Your mission is to seamlessly integrate with the sales team, providing essential support to enhance their effectiveness and contribute to the overall sales success of BradyPLUS.

Responsibilities Include

• Support: Provide administrative support to the sales team and key customers including:
• Order & Quote Processing
• Customer Inventory Management (as needed)
• Reviewing/Preparing Reports
• Customer Usage
• Margin Reports
• Backorder
• Open Orders
• At-Risk Customer
• Identifying Sales Gaps
• Customer Price and Cost Alignment
• Submit Form Requests
• Liaison between Sales and Internal Departments
• Sample Requests
• eCommerce Super User/ Live Chat Agent (where applicable)
• ERP Super User
• Manage/Create Customer Order Guides (as needed)
• Back-Up Support for Customer Solution Specialists
• Customer Relationship Management: Support the sales team in developing and nurturing strong, long-term relationships with customers.
• Utilize Salesforce
• Upselling & Cross-Selling Activities
• Immediate Response to Customer Issues
• Attend Customer Meetings or Sales Rep Ride A-longs (as needed)
• Engagement Strategies: Execute customer outreach strategies to enhance customer engagement and ensure their needs are met or to identify potential issues before they arise.
• Regular Cadance of Proactive Customer Outreach Activities
• Identify Customer Churn Risk
• New Customer Onboarding
• Product Knowledge: Stay updated on new products and enhancements to provide accurate and current recommendations to Customers.
• Participate in Vendor Trainings and Sales Meetings to stay up to date on the latest Sales initiatives
• Notify Customers of New Products
• Other Duties as Assigned
  

The Ideal Candidate Will Have

• High School diploma or equivalent, some college preferred
• 3-5 years customer service experience and experience directly related to the essential functions specified.
• At least 2 years of Customer Service, Sales Support, or Inside Sales experience
• Excellent verbal and written communication skills that portray professionalism and strong interpersonal skills
• Proficiency with CRM software and Microsoft Office Suite (Word, Excel, PowerPoint)
• Keen attention to detail and accuracy in handling data and documentation
• A proactive nature with strong problem-solving skills
• Strong organizational and multitasking abilities
• Ability to work independently and collaboratively
• Ability to use technology effectively and excel as an E-Commerce and Live Chat support to customers
• Customer-centric with a focus on delivering exceptional service.
• Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person
  
  

Compensation & Benefits

The pay range for this role is $24.04 - $27.88 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180 locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com .

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.