Customer Engagement Specialist II

Job Description

The Customer Engagement Specialist II supports the planning, coordination, and execution of high-visibility customer visits, internal engagements, and strategic experiences across the organization. This role ensures consistent, efficient, and policy-aligned execution of customer engagements, including U.S. Government, DoW, civil space, industry partners, suppliers, and VIP stakeholders. You will work closely with Security, Operations, Facilities, SBUs/SCUs, Program teams, and MarCom to deliver polished, compliant, high-value engagements that strengthen customer relationships and reinforce SMS brand and mission objectives. This position serves as a core contributor to a CE program intentionally designed for two dedicated team members, providing critical coverage amid year-over-year growth in visit volume.

The Strategic Operations (StratOps) Strategic Capabilities Unit, consists of Washington DC Operations, Marketing & Communications and Strategic Development. The StratOps team promotes and elevates the business within our markets, works with customers and industry to influence and drive growth and facilitate collaboration across the business enterprise to increase opportunities.

What You’ll Do:

• Maintain a regular and predictable work schedule.
• Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Capabilities Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
• Perform other duties as necessary.

On-Site Work Environment: This position requires regular in-person engagement by working on-site three or more days each normally scheduled week in the primary work location. Travel and local commute between company campuses and other possible non-company locations may be required.

Working Conditions:

• Work is performed in an office environment, laboratory, cleanroom, or production floor.

Required Education, Experience, & Skills

• Bachelor’s degree in a related field plus 2 or more years related experience.
• Each higher-level degree, i.e., Master’s Degree or Ph.D., may substitute for two years of experience. Related technical experience may be considered in lieu of education. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
• Demonstrated experience in event management, customer engagement, logistics operations, protocol, project coordination, or similar.
• Excellent customer relations and interpersonal skills; ability to maintain professionalism in high-visibility, time-sensitive environments.
• Excellent communication, presentation, and stakeholder-management skills.
• High attention to detail; ability to anticipate issues and act decisively.
• Excellent collaboration skills; ability to work effectively in cross-functional environments.
• General business acumen and intellectual curiosity.

• Proficiency in Microsoft Office Suite, Outlook calendaring, SharePoint, and Smartsheet.
• Familiarity with Adobe tools (Acrobat Pro, Illustrator, InDesign) a plus.
• Experience with Cvent or visitor management systems is beneficial.

#LI-SW2

A security clearance or access with Polygraph is not required to be eligible for this position. However, the applicant must be willing and eligible for submission, depending on program requirements, after an offer is accepted and must be able to maintain the applicable clearance/access.

Preferred Education, Experience, & Skills

• Degree in Communications, Hospitality, Business, Marketing, or related field preferred.

Pay Information
Full-Time Salary Range: $67406 - $114590

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.


About BAE Systems Space & Mission Systems
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Headquartered in Boulder, Colorado, Space & Mission Systems is a leading provider of national defense and civil space applications, advanced remote sensing, scientific and tactical systems for government and commercial customers. We continually pioneer ways to innovate spacecraft, mission payloads, optical systems, and other defense and civil capabilities. Powered by endlessly curious people with an unwavering mission focus, we continually discover ways to enable our customers to perform beyond expectation and protect what matters most.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

Multiple positions may be available on this opening.

Salary : $67,406 - $114,590