Operations Analyst

Summary

The Operations Analyst is responsible for daily execution of the retail operations processes within the customer order-to-cash lifecycle. This position will work day-to-day activities within the Operations department, communicating with both external vendors and internally integrated departments.

Core Responsibilities

• Execute the operations of and contribute to the company’s operations policies and procedures for commercial retail power customers
• Verify close adherence to the process controls and identify future gaps in controls and procedures
• Should have the ability to evaluate efficiency and effectiveness of operations processes assigned and make recommendations to improve those processes
• Enter customer information into the Customer Relationship Management system accurately
• Communicate with Brokers and Customers, researching their issues, providing solutions, and responding to inquiries
• Proactively monitor Pre Deal opportunities for setup and insure historical usage is requested on time
• Communicate with Sales and solution for issues during opportunity setup.
  
  

Qualifications And Preferred Skills

• 2 to 5 years of experience in Retail Energy operations, preferably in PJM market
• Bachelor’s degree in business or data related field or additional experience in Retail Energy Operations
• Must demonstrate effective critical thinking skills, problem-solving capabilities, and ability to independently research and communicate resolution of complex issues
• Detail-oriented and comfortable working in a fast-paced environment
• Excellent Customer Service skills
• Strong written and oral communication skills with the ability to communicate complex issues effectively and concisely? Strong understanding and functional ability in Microsoft Suite of products. Excel, Word, etc.
• Ability to handle multiple assignments on a timely basis, with a high degree of accuracy
• Ability to work in a team environment
• Experience in SQL, VBA, or Python a plus
• Experience in Sales Support or Pre Deal Operations a plus
• Understanding of EDI transactions a plus
• Understanding of quantitative data analysis a plus
  
  

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