What are the responsibilities and job description for the Customer Service Lead position at Bradley's Military Enterprises?
Company Overview
Bradley's Military Enterprises, Inc. has been dedicated to serving both military and civilian communities for over 25 years. Founded by a U.S. Army Veteran, the company emphasizes exceptional customer service, professionalism, dependability, and open communication in all its operations.
Job Summary
We are seeking a dynamic and experienced Customer Service Lead to oversee our customer support operations.
The Customer Service Lead (CSL) is responsible for the day-to-day operations of the Customer Service department. They are focused on providing quality and efficient customer service to customers through the daily management of the customer experience. The Customer Service Lead will focus on five core areas: (1) Customer Experience, (2) Invoice & Work Order Management, (3) Standard Operating Procedure (SOP) Adherence, (4) Department Staffing and Training, and (5) Product and Service Knowledge
Duties
- Lead and supervise customer service teams to ensure consistent delivery of exceptional client support.
- Develop and implement strategies to enhance customer satisfaction and operational efficiency.
- Foster effective communication with customers, addressing inquiries, concerns, and negotiations professionally.
- Utilize data analysis to inform decision-making and identify opportunities for process improvements.
- Coordinate training programs to develop team members' skills in customer service, technical tools, and product knowledge.
Experience
- Proven leadership experience managing teams within a customer support environment.
- Excellent communication skills in English; additional language skills are a plus.
- Demonstrated success in managing client services, negotiating solutions, and supporting sales initiatives.
Join our team as a Customer Service Lead to play a pivotal role in elevating our customer experiences while fostering a collaborative and professional work environment. We value dedication, innovation, and the commitment to delivering dependable service at every touchpoint.
Pay: $16.50 - $16.75 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Application Question(s):
- Do you have availability between the hours of 7a-7p Mon-Fri and 8a-5p Sat-Sun?
- Are you familiar with military uniform standards?
Experience:
- Customer Service Leadership: 1 year (Preferred)
Work Location: In person
Salary : $17 - $17