What are the responsibilities and job description for the Customer Service Representative position at Bradley Mechanical?
Join the Bradley Mechanical Team!
Bradley Mechanical is seeking a friendly, detail-oriented Customer Service Representative (CSR) who thrives in a fast-paced, customer-focused environment. We put people first, creating a workplace where performance and productivity are balanced with collaboration, support, and growth. If you enjoy helping customers, solving problems, and being a key part of a service team, we'd love to have you join us!
Why Work With Us?
Salary: $18.00 - $22.00 per hour
Bradley Mechanical is seeking a friendly, detail-oriented Customer Service Representative (CSR) who thrives in a fast-paced, customer-focused environment. We put people first, creating a workplace where performance and productivity are balanced with collaboration, support, and growth. If you enjoy helping customers, solving problems, and being a key part of a service team, we'd love to have you join us!
Why Work With Us?
- Exceptional company culture - Work in a supportive, team-oriented environment.
- Competitive pay - $18.00 to $22.00 per hour (based on experience).
- Comprehensive benefits package:
- Retirement savings - Simple IRA with company contributions.
- Paid time off - Up to 4 weeks plus 8 paid holidays.
- Health coverage - Medical, dental, and vision insurance.
- Company-paid life insurance.
- Disability coverage - Short- and long-term plans.
- Career growth - Training, certification reimbursement, and advancement opportunities.
- Team events - Company outings and team-building activities.
- Monday - Friday, 7:30 AM - 4:30 PM
- Answer inbound calls and assist customers with scheduling service appointments.
- Provide a positive, professional first impression for all customers.
- Gather accurate customer and job information to ensure smooth service delivery.
- Communicate service expectations, timelines, and next steps clearly to customers.
- Schedule all service calls for electrical, plumbing, and HVAC customers.
- Update and maintain customer records in the system.
- Assist with administrative tasks to support the service and operations teams.
- 2 years of experience in customer service, call center, or administrative support roles.
- Experience in a service-based or trades environment is a plus.
- ServiceTitan experience is a plus!
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Strong phone etiquette and customer communication skills.
- Ability to multitask, stay organized, and remain calm under pressure.
- Detail-oriented with strong follow-through.
Salary: $18.00 - $22.00 per hour
Salary : $18 - $22