(AL/IL) Admissions Coordinator

AL/IL

Do you enjoy making meaningful connections and guiding families through important decisions? We’re looking for an enthusiastic and compassionate Admissions Coordinator to be the welcoming face of our community and ensure a seamless experience for new residents and their families.

As an Admissions Coordinator, you will be responsible for managing the admissions process from inquiry to move-in. You’ll serve as a liaison between prospective residents, referral partners, and the care team—helping position our facility as a trusted and supportive option for skilled nursing and long-term care services.

Key Responsibilities

Admissions Management

• Respond to inquiries and referrals in a timely, professional manner.
• Coordinate admissions with the Central Intake Team and Post-Acute Liaisons.
• Ensure all required admissions documentation and system updates are completed accurately.
• Maintain tracking tools including lead boards and admission reports.
• Ensure rooms are clean, well-prepared, and welcoming prior to move-in.
• Facilitate the patient “tuck-in” process and concierge welcome experience.

Customer Experience & First Impressions

• Conduct informative and compassionate facility tours for prospective residents and their families.
• Oversee “curb appeal” of key public and tour areas.
• Recommend and coordinate updates to patient rooms and tour-ready spaces.
• Train team members on delivering exceptional tour and admission experiences.
• Serve as a positive ambassador of our care philosophy to all external audiences.

Sales & Relationship Building

• Execute internal and external marketing strategies to meet census goals.
• Build and maintain relationships with referral sources and community partners.
• Conduct weekly field visits and make targeted sales contacts.
• Create and distribute a weekly sales call schedule; document all outreach in CRM or contact logs.
• Maintain and update the priority referral account list and development pipeline.
• Support online and social media visibility by contributing stories, events, and updates for weekly posting.
• Participate in the development and execution of a 90-day business development plan.

Qualifications and Skills

• Experience in admissions, customer service, or sales—preferably in healthcare or senior living.
• Working knowledge of Medicare, Medicaid, and managed care programs.
• Proficient in Microsoft Office and comfortable with electronic health record systems (e.g., PCC).
• Strong interpersonal and communication skills; outgoing, approachable, and professional.
• Business development or community networking experience is a plus.

Benefits

We offer competitive pay relative to experience. All full-time employees are eligible for benefits including:

• Medical, Dental and Vision Insurance
• 401(k) with Company Match
• Employee Assistance Program
• Wage Advances via OnShift Wallet
• Education Funds and Scholarships
• Nurse Aide Training and Certification
• Career Ladders- CNA, RN, and Beyond
• Clinical Hours For College Students
• CPR and IV Certifications
• Employee Stock Ownership Plan (ESOP)

Earn Better With Us | Realize the Value of 100% Employee Ownership

We are 100% employee-owned by members of the community we serve through an Employee Stock Ownership Plan (ESOP). We can impact the total value of your compensation in 4 significant ways:

Ownership inspires a rich culture of teamwork where your attention to detail, customer service mindset, pride, effort, and attitude contribute to a vision of superior satisfaction and quality outcomes for everyone entrusted to our care.

We are an Equal Opportunity Employer.

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