Relationship Manager

Only candidates with US Work Authorization will be considered.

Job Purpose:

The Relationship Manager is responsible for establishing and maintaining relationship clients and prospect clients. The Relationship Manager should know and understand the legal and regulatory environment and requirements and comply with them. It is also expected that the financial advisor acts with ethics, transparency, and competence towards clients in order to identify and develop business opportunities and to ensure and promote a long–term, trustworthy and sustainable relationship.

Duties:

• Establish and maintain business relationship with clients and prospect clients providing them appropriate level of services and information on the services rendered and products offered by the Bank and Broker-Dealer;
• Know, understand and maintain (him)herself up-to-date to the relevant laws and regulations applicable to Bank and Broker-Dealer;
• Perform on-going basis customer due diligence, collecting and obtaining the necessary information and documents to establish and maintain business relationship and carry out transactions;
• Collect information on client’s knowledge and experience in the investment field, financial situation, investment objectives, ability to bear losses and risk tolerance in order to allow the Bank/Broker-Dealer to provide clients and prospect clients with adequate investment services, including reception, transmission and execution of trade orders and investment advices;
• Manage relationships always in compliance with the applicable laws, regulations and guidelines, policies and procedures set out by the Bank and Broker-Dealer;
• Liaise with the CIO Team for receiving marketing materials and investment services guidelines to be provided to clients;
• Liaise and support other stakeholders, such as the CIO Team, product team, Operations, the risk and compliance functions, when managing such relationships;
• Supervise and ensure that day-to-day bank account and investment services activities;
• Support Clients in providing them with documents and information regarding the business relationship, particularly concerning bank accounts, payment services and investment services;
• Provide clients with authorized analysis, investment advice and marketing materials, and request support from the advisory team whenever needed to meet clients expectations;
• Receive trade orders from clients, perform the suitability controls, transmit the orders for execution according to the best interests of clients, and maintain clients informed about the execution;
• Liaise and work together with the Compliance and the Risk function to obtain advice and to address questions related to regulatory requirements and risk management;
• Maintain good understanding of the latest developments of the industry, economic and political developments, updates and new laws and regulations in order to maintain a high quality service to clients
• Maintain a good relationship with Brazil ( Managers, Regional Managers and clients );
• Support Clients with the demand considering the perspective of Banking & Investments;

Skills/Qualifications:

• Experience in Wealth Management industry over 5 years;
• Experience in managing a book of clients as a relationship officer or relationship manager;
• Experience on financial markets and financial products and services (banking, equities, fixed income, funds, regulations, etc.) over 5 years;
• Strong knowledge in International Capital Markets, Financial Management (profitability, yield, return to investment calculations, etc.) and Compliance Regulations;
• Series 7 (obligatory) and 66 (desirable);
• Sales and Training skills;
• Communications skills;
• Self-motivation, Team player with a high level of integrity and self-discipline;

Experience:

• 5 years of experience in the financial service industry.
• Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines.
• Excellent verbal and written communications skills; able to effectively communicate clearly and concisely.
• Strong interpersonal skills, with the ability to establish credibility and strong partnership with clients, senior business, and control partners.
• Ability to create metrics and reporting.
• Proficient in MS Office (Excel, PowerPoint, Word)

Education: Bachelor’s degree in business, Finance, Accounting, or related field. Master’s in finance or business administration is considered a plus.

Language: English and Portuguese required.

Equal Opportunity/Affirmative Action Employer, M/F/V/D