What are the responsibilities and job description for the Veterinary Receptionist - Portland, ME position at Brackett Street Veterinary Clinic?
Who we are
Brackett Street Veterinary Clinic is hiring a Client Service Representative!
Position Details
- Role: Client Service Representative
- Status: Full-time
- Salary: Negotiable and based on experience
- Schedule: 4-day work week - Monday, Wednesday, Thursday, Friday, 7:30am - 5pm. No nights, weekends, or holiday hours!
Brackett Street Veterinary Clinic is looking to add a friendly and dedicated CSR to our welcoming hospital team. We are a small three-doctor veterinary clinic nestled in the West End of Portland. We are situated in an inclusive and friendly neighborhood environment, with an active and energetic staff.
A desire for exemplary customer service is a must. We can accommodate a 4 or 5-day work week. Currently, no weekends! A love of animals and a customer service background are a great fit for this position. Previous veterinary experience (especially with Avimark) is a huge plus!
Why Our CSRs Love Brackett Street Veterinary Clinic
- Consistent scheduling with no nights or weekend hours
- Team-first culture that’s supportive, fun, and big on growth
- Leadership that listens and invests in your development
- Mentorship, continuing education, and real career pathways
What You'll Bring as a CSR
- Thrive in a fast-paced environment with the ability to multitask
- Detail-oriented
- Enjoy connecting with clients and helping people and pets
- Comfortable with email, texting, phones, and computer systems
- Doesn't mind jumping in to help with general clinic cleaning tasks as needed
- Familiarity with medical terminology and pet care
What You’ll Do
- Let your passion for excellent patient care shine — every day
- Communicate with warmth, clarity, and confidence
- Greet clients, book appointments, and process payments
- Keep the reception area clean and inviting
- Support teammates and welcome learning (yours and theirs)
- Celebrate the moments that matter — birthdays, babies, anniversaries
- Listen like a pro while clients tell you why their pet is the G.O.A.T.
Benefits You Can’t Beat
Financial Benefits
- A flexible approach to compensation that will reflect your skillset and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral bonus program
Wellness Benefits
- Health Insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
Workplace Benefits
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
Lifestyle Benefits
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
Take the next step. You miss every chance you don’t take — don’t miss this one. Apply today to join our CSR team at Brackett Street Veterinary Clinic!
Diversity, equity, and inclusion are core values at Brackett Street Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.