Customer Service Representative - E-Commerce (Powersports)

Customer Service RepresentativeBPRATV – Powersports E-CommerceUpland, CA | Full-Time | On-SiteAbout BPRATVBPRATV is a fast-growing e-commerce company in the powersports industry based in Upland, CA. We specialize in high-performance ATV, motorcycle, and side-by-side parts and accessories, serving customers nationwide. With a strong focus on reliability, product knowledge, and customer satisfaction, we’ve built a reputation for getting things done the right way. If you’re looking for a stable, long-term career with a growing e-commerce business in the powersports world, BPRATV is a great place to be.The RoleWe’re hiring a Customer Service Representative to work directly under our Customer Service Manager, providing hands-on support with customer cases from start to finish. This role goes beyond answering customer questions—you’ll help close out customer issues by completing documentation, assisting with returns, and following up with customers to ensure resolutions are accurate and complete.This position is ideal for someone who is highly organized, detail-oriented, and comfortable balancing customer communication with administrative support. If you enjoy problem-solving, staying organized, and learning how a successful e-commerce operation runs behind the scenes, this role is a strong fit.Key ResponsibilitiesSupport the Customer Service Manager by finalizing, documenting, and closing customer service casesRespond to customer inquiries via phone, email, and helpdesk/ticketing systemContact customers to request missing information, provide order or shipping updates, and confirm issue resolutionComplete customer service paperwork, internal notes, and accurate data entry in CRM and order systemsAssist with returns, exchanges, and refunds by verifying items and following company proceduresHelp customers place orders, navigate the online store, and update existing orders (addresses, cancellations, shipping changes)Resolve customer concerns related to delays, order issues, or product compatibility with patience and professionalismBuild working knowledge of ATV, motorcycle, and powersports parts to better support customersQualificationsRequiredHigh school diploma or equivalentStrong computer skills, including Microsoft Office, email, and web-based systemsExcellent attention to detail and ability to follow processes accuratelyPreferred1 year of customer service or customer support experienceExperience with e-commerce, order processing, CRM systems, or helpdesk softwareAdministrative support experience, especially with documentation or returnsInterest in or knowledge of ATVs, motorcycles, or powersports productsSchedule & CompensationPay: $18.00–$21.00 per hour (negotiable based on experience)Schedule: Monday–Friday, 8:00 AM–4:00 PMWeekends: Off (optional availability during peak seasonal periods)Location: On-site position in Upland, CABenefitsHealth insurancePaid time off (PTO)Paid major holidaysFixed weekday schedule with work-life balanceGrowth opportunities with a company that prefers to promote from withinEqual Opportunity EmployerBPRATV is an equal opportunity employer. We value diversity and are committed to creating an inclusive, respectful workplace. Applicants of all backgrounds are encouraged to apply. Company DescriptionBPRATV is a fast-growing e-commerce company in the powersports industry, specializing in ATV, UTV, side-by-side, and motorcycle parts and accessories. With over 10 years of experience, we serve customers nationwide through leading platforms like eBay, Amazon, and Shopify. Our success is built on strong customer service, teamwork, and attention to detail. We offer a stable work environment, consistent weekday schedules, and real opportunities for growth in a hands-on, high-energy industry.

Salary : $18 - $22